3Tashkent Medical Academy Integration of Science, Education and Practice in Modern Psychology and Pedagogy: Problems and Solutions
Volume 4 j TMA Conference j 2023
Zamonaviy psixologiya, pedagogikada fan, ta'lim va amaliyot integratsiyasi: muammo va yechimlar
MODERN APPROACHES TO THE QUALITY OF MANAGEMENT IN
MEDICINE
Barno Xamrobek qizi Olloberganova
Tashkent medical academy student, Uzbekistan olloberganova67@gmail.com
Shakhnoza Yo'ldashevna Bobojonova
Tashkent medical academy teacher, Uzbekistan shakhnoza.boboj onova@gmail .com
This article discusses information on the use of modern approaches to quality management to create a medical care quality management system.
Keywords: Quality, management, standards, medical care, system, Total Quality Management, ISO, producer, consumer, characteristics, requirements, manufacturers.
В данной статье рассматривается информация по использованию современных подходов к управлению качеством для создания системы управления качеством медицинской помощи.
Ключевые слова: Качество, менеджмент, стандарты, медицинское обслуживание, система, Total Quality Management, ISO, производитель, потребитель, характеристики, требования, производители.
Ushbu maqolada tibibiy yordam sifatini boshqaruv tizimini yaratish uchun sifatni boshqaruvga zamonaviy yundashlardan foydalanish haqidagi ma'lumotlar yoritiladi.
Kalit so'zlar: Sifat, menejment, standartlar, tibbiy yordam, tizim, Total Quality Management, ISO, ishlab chiqaruvchi, iste'molchi, xususiyatlari, talablari, ishlab chiqaruvchilari.
ABSTRACT
АННОТАЦИЯ
ANNOTATSIYA
Tashkent Medical Academy Integration of Science, Education and Practice in Modern Psychology and Pedagogy: Problems and Solutions
Volume 4 | TMA Conference | 2023 Zamonaviy psixologiya, pedagogikada fan, ta'lim va amaliyot integratsiyasi: muammo va yechimlar
INTRODUCTION
Quality management of medical care must be based on the construction of a continuous management system for all processes in a medical organization. The use of the Interstate Standards of the ISO 9000 series in medical organizations ensures the creation of a quality management system for medical care based on modern approaches to quality management. An organization's implementation of a quality management system for health care can begin with assurance of compliance with the requirements of ISO 9001 and move towards achieving a Total Quality Management (TQM) level.
Main body:
Over the past decades, many health professionals have sought to define "quality" in relation to the provision of medical care and the activities of medical organizations. However, it should be borne in mind that such concepts as "producer", "consumer" and "organization" came to medicine from the sphere of economics and management, therefore it is advisable to describe the concept of "quality" in relation to the quality of medical care, taking into account the approaches adopted in the fields of economics and management.
The International Organization for Standardization (ISO) has defined the terminology for quality. The ISO 9000-2011 standard defines quality as follows: "Quality is the degree to which a set of inherent characteristics satisfies requirements."
Therefore, to ensure quality, it is necessary:
- identify requirements (needs or expectations) that must be met;
- determine the characteristics, the totality of which will meet the requirements.
Walter Shewhart, a world-famous scientist and statistician, whose works
formed the basis of modern approaches to quality management, spoke about this at the beginning of the 20th century. In his book "Economic Control of Quality of Manufactured Product" (1931), he identified two aspects of quality: objective, including the technical characteristics that a product / service should have, and subjective, properties that are associated with consumer requirements.
Quality is a set of characteristics that can meet the expectations of consumers and the requirements declared by the manufacturer with the most efficient use of resources.
Thus, within the framework of the process of provid medical care, the consumer is the patient and his environm
Tashkent Medical Academy Integration of Science, Education and Practice in Modern Psychology and Pedagogy: Problems and Solutions
Volume 4 | TMA Conference | 2023 Zamonaviy psixologiya, pedagogikada fan, ta'lim va amaliyot integratsiyasi: muammo va yechimlar
y
manufacturers are medical organizations. Then the concept of "quality" in relation to medical care will differ only in that it will include "a set of characteristics of medical care."
The basis for applying the process approach in quality management is the interstate standards of the ISO 9000 series.
According to the ISO 9000 series of standards, an organization should develop a quality management system to:
- efficient use of resources;
- making decisions based on facts;
- focusing on customer satisfaction, as well as the needs and expectations of other interested parties.
Summary:
The quality of medical care is the result of the interaction between producers (medical organizations) and consumers (patients), and, as the result of any process, a certain variability is inherent in it. Only the process approach provides the quality management system with real mechanisms for influencing it.
Interstate standards of the ISO 9000 series represent an international consensus of the world's best practices in the field of quality management. The recommendations contained in the ISO 9000 series of standards can be used to form a quality management system in medical organizations. The application of world-renowned quality management approaches provides the management of a medical organization with modern tools to improve the availability and quality of medical care, increase patient satisfaction and use resources more efficiently.
REFERENCES
1. Order of the Government of the Russian Federation "On the Concept of long-term socio-economic development of the Russian Federation for the period up to 2020" dated 11/17/2008 No. 1662-r. Russian newspaper. with rev. and add. in red. dated 08.08.2009.
3. Nazarenko G.I., Polubentseva E.I. Quality management of medical care.-M.:Medicine,2000.- 368 p.
4. "GOST ISO 9000-2011. Interstate standard. Quality management systems. Basic Provisions and Dictionary" was put into effect by the order of Rosstandart. 12/22/2011 No. 1574-st.
Tashkent Medical Academy Integration of Science, Education and Practice in Modern Psychology and Pedagogy: Problems and Solutions
Volume 4 | TMA Conference | 2023 Zamonaviy psixologiya, pedagogikada fan, ta'lim va amaliyot integratsiyasi: muammo va yechimlar
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5. "GOST ISO 9001-2011. Interstate standard. Quality management systems. Requirements" was put into effect by the order of Rosstandart. 12/22/2011 No. 1575 -st.
6. "GOST R ISO 9004-2010. National standard of the Russian Federation. Management to achieve the sustainable success of the organization. Approach based on quality management" approved. and put into effect by order of Rosstandart. 11/23/2010 No. 501-st.
7. Bobojonova, S. (2023). Toshkent tibbiyot akademiyasi Pedagogika, psixologiya va tillar. Общественные науки в современном мире: теоретические и практические исследования, 2(5), 80-82.
8. Bobojonova, S. (2022). THE ANALYSIS OF THE EDUCATIONAL DISCOURSE AND SPEECH OF THE PARTICIPANTS OF THE ACTIVITY. Web of Scientist: International Scientific Research Journal, 3(11), 1051-1054.
