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MEASURING SUSTAINABILITY IN TOURISM DESTINATIONS: A STAKEHOLDER SUSTAINABLE TOURISM MEASUREMENT FRAMEWORK
1SHANA FATINA, 2TRI EDHI BUDHI SOESILO, 3RUDY PARLUHUTAN TAMBUNAN
1University of Indonesia, School of Environmental Science, Indonesia, e-mail:
shana.fatina@gmail.com 2University of Indonesia, School of Environmental Science, Indonesia, e-mail: tri.edhi.@ui.ac.id
3University of Indonesia, School of Environmental Science, Indonesia, e-mail:
rudyptamb@gmail.com
Abstract: This research aims to develop an indicator framework to measure sustainable tourism in tourism destinations with environmental, social, and economic aspects. The indicators were designed using a literature review and expert review. The research produces indicators to measure a destination's environmental, economic, and social sustainability levels. The indicator framework was then used to measure the sustainability of Labuan Bajo, one of the UNESCO world heritage sites with its famous Komodo dragon. The results show that Labuan Bajo tourism is considered sustainable in social and economic aspects and average sustainable in environmental aspects. The framework indicators can be used as a reference for evaluating and improving tourism destinations' sustainability in a participatory approach with a better involvement of stakeholders. Keywords: Sustainability, Tourism management, Indicator, Destination
INTRODUCTION
Tourism is a cross-sectors activity. It correlates with many elements, offers opportunities to create jobs, and leverages the quality of life of the people. Tourism is still believed as the fastest sector to create an impact with less capital. However, tourism nowadays must practice more sustainability and be less oriented towards economic benefits only. Tourism with an economic-centric mindset will not be sustainable because it can cause a degradation in environmental quality or inequality in society that disrupts social resilience (Hall, 2019; S. Zhang & Chan, 2020).
With the rise of the post-pandemic tourism sector, people crave for leisure and holiday exponentially, making the abnormal tourism demand growth known as revenge tourism. The high demand is a potential for tourism rebound, but also challenging to manage a lesser impact on destinations (Bashir et al., 2020; Higgins-Desbiolles, 2020). Sustainable tourism is a new context in the tourism industry, but it needs to be deployed quickly due to the global trend toward sustainability. Managing tourism is critical to accelerating the Sustainable Development Goals, from urban, rural, and mountainous to coastal destinations (Okitasari & Katramiz, 2022; Rhama & Setiawan, 2022).
For this reason, it is necessary to develop tourism sustainability indicators that integrate social, economic, and environmental interests as the pillars of Sustainable Development. Thus, the management and development of tourism can be evaluated periodically by all responsible stakeholders, starting from tourism destinations.
LITERATURE REVIEW
Sustainable Tourism
Tourism is an industry that includes intangible things, namely the interaction between humans and the environment in multilevel complexity. The structure of the tourism industry is very different from the structure of the goods-producing industry (Framke, 2002). Sustainable tourism fully considers its current and future economic, social, and environmental impacts, meeting visitors' needs, industry, environment, and host communities (World Tourism Organization, 2013). Sustainable tourism has a lower concentration of tourist arrivals to minimize environmental impact. The stability is maintained yearly to ensure economic and employment benefits (Martinez et al., 2019). These human travel activities are not growth-oriented and are markedly constrained by environmental ecosystem boundaries (Hall, 2019), such as non-extractive tourism activities, supporting local farmers, micro-
transmission of renewable energy, and a circular economy that reduces waste (Daou et al., 2020; Obersteiner et al., 2021). Sustainable tourism can be derived into several environmental, economic, socio-cultural, science and technology dimensions, human capital, and government policy management (T. H. Lee et al., 2021). An indicator system that is measured periodically will help define trends in the variables' evolution of sustainability (Torres-Delgado & Palomeque, 2014). Social Sustainability in Tourism
The social dimension of responsible tourism can be carried out by prioritizing social and environmental ethical behavior and providing insight into sustainable tourism activities (Gong et al., 2019; Kodir et al., 2020). Other indicators generally include the socio-political environment, destinations' socio-psychological capacity, and visitors' socio-psychological capacity (Mihalic, 2020). The social carrying capacity explains how the community, tourists, and government contribute to destinations. Stakeholders must be motivated and provide the resources residents need to retain the socio-cultural resources and uniqueness of the destination (Joshi & Dahal, 2019). The social dimension is also measured by indicators of the number of visits, level of satisfaction, preferences, perceptions of tourist backgrounds, and specialization in observing certain animals (Bahja & Hancer, 2021; D'Lima et al., 2018; S. W. Lee & Xue, 2020; Quevedo et al., 2021). Apart from that, it can also present in the level of local community participation (Muntifering et al., 2020), cultural identity (Dai et al., 2021), local cultural activities, public security, historic buildings, community social structure, local community welfare, or cultural exchanges between residents and tourists (Blancas et al., 2018; Eslami et al., 2019; Hosseini et al., 2021; Quevedo et al., 2021; Ziyadin et al., 2019). The satisfaction of society influences local support for sustainable tourism development. Both material and non-material life are two critical determinants. Economic Sustainability in Tourism
Economic sustainability in tourism includes the availability of infrastructure, trade activities, destination attractions, and amenities (S. W. Lee & Xue, 2020), local services, local facilities, local products, and philanthropic activities (Gong et al., 2019). In addition, are the business opportunities, impacts on local products, revenue for local governments, and economic contribution to local communities (Eslami et al., 2019), economic benefits of tourism for host communities, the level of tourist satisfaction, development control, availability of tourist facilities and attractions, tourism activities, tourism job creation, tourism-related transportation activities, destination competitiveness (Blancas et al., 2018; Lozano-Oyola et al., 2019), job availability for gender equality, business continuity (Agyeiwaah et al., 2017), tourist spending, investment level, unemployment rate (Torres-Delgado & Palomeque, 2014), system carrying capacity of tourism (J. Wang et al., 2020), the economic impact of tourism development (Ziyadin et al., 2019), the number of accommodations, the number of the tourism industry, local trade transactions, occupancy rates, the number of local products (Navarro et al., 2020), the level of tourism dependency, government investment, job availability, goods and services prices, job rivalry between local residents and tourists, and the ease of opening a business (Sisneros-Kidd et al., 2019).
The arrival of tourists has driven local economic growth, creating local businesses, increasing income and living standards, paying taxes for local governments, as well as improving the quality of life of residents (Nugroho & Numata, 2020), creating jobs, increasing economic performance, and increasing the intensity of tourism (Nestico & Maselli, 2020), as well as the commercial value of the related tourism industry (Gonzáles-Mantilla et al., 2022). Economic sustainability in tourism also presents general economic indicators such as tourism revenue contribution, real GDP growth, inflation, investment, and others (Kyara et al., 2021; Scarlett, 2021). Environmental Sustainability in Tourism
In the tourism context, the ecological footprint of a destination will increase due to the arrival of tourists who do not originate from that location (C. C. Lee & Chen, 2021). A tourist destination that previously had no burden with a not-too-large and non-consumptive local population must then face an increase in the number of tourists, which significantly increases the demand for ecosystem services and potentially becomes an ecological disaster. The increase in the ecological footprint caused by tourists must also be considered in determining tourism's carrying capacity.
Environmental sustainability in tourism can be measured by technical indicators that represent resource-carrying capacity systems and ecological carrying capacity systems (J. Wang et al., 2020) with the basic principles of not disturbing natural resources, not adding to pollution problems, and not harming site cleanliness (Gong et al., 2019). In general, environmental sustainability in tourism includes management of tourism density, transportation, changes in regional landscapes, management of biodiversity and natural resources, land use, energy management and climate change, waste management, water resources, and pollution (Navarro et al., 2020; Nestico & Maselli, 2020; Phan et al., 2021; Rico et al., 2020; Saviolidis et al., 2021; Sudipa et al., 2020; Yoon et al., 2022; Y. Zhang & Tian, 2022). Resource management also includes the natural ecosystems protection, energy conservation, water quality management, wastewater management, urban solid waste segregation (Agyeiwaah et al., 2017), atmospheric pollution, impact management of the facilities and infrastructure, the intensity of tourism use, and environmental management (Blancas et al., 2018).
MATERIALS AND METHOD
This research was carried out in several stages: literature study, formulation of indicators, design of the questionnaire tool, data collection, data analysis, and interpretation. Primary data were collected using qualitative methods. The research was conducted in an observational study on October 2022 to March 2023. Formulation of the indicator framework
The research examines more than 70 pieces of literature and previous studies and identifies indicators showing sustainable tourism management in various locations and destinations. These indicators are then compiled into a base matrix to be iterated and analysed into a compilation matrix of tourism sustainability indicators as a result of the research. Social sustainability indicators were reviewed from 20 studies with 49 variables. Economic sustainability indicators were reviewed from 20 studies with 38 variables. Environmental sustainability indicators were reviewed from 20 studies with 64 variables. Each presents three indicator matrixes: the social matrix, the economy matrix, and the environment matrix. The matrixes were then evaluated by a discussion with expert panels and results in Base Matrix with 34 variables of 10 for social sustainability, 13 for economic sustainability, and 11 for environmental sustainability, as listed in Table 1.
Table 1 Base Matrix of Tourism Sustainability Indicators No Variable Source
SOCIAL
1. Availability of products and tourist attractions S. W. Lee & Xue (2020), Quevedo et al. (2021), Torres-Delgado & Palomeque (2014)
2. Tourist satisfaction D'Lima et al. (2018), Joshi & Dahal (2019), Liang et al. (2021), Mihalic (2020), Torres-Delgado & Palomeque (2014), Agyeiwaah et al. (2017), Blancas et al. (2018), Lozano-Oyola et al. (2019)
3. Community quality of life Agyeiwaah et al. (2017), Blancas et al. (2018), Lozano-Oyola et al. (2019), Mihalic, (2020), Nugroho & Numata (2020); Zheng et al. (2020)
4. Public safety Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Blancas et al. (2018), Joshi & Dahal (2019), Lozano-Oyola et al. (2019)
5. Preservation of cultural heritage Blancas et al. (2018); Eslami et al. (2019); Gong et al. (2019); Lozano-Oyola et al. (2019); Quevedo et al.(2021)
6. Changes in the Alfaro Navarro et al. (2020), Blancas et al. (2018), Hsu et al.
demographics of (2019), Joshi & Dahal, (2019), Lozano-Oyola et al. (2019),
society Nugroho & Numata (2020), Quevedo et al. (2021), Saveriades
(2000), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014), Zheng et al. (2020)
No Variable Source
7. Social carrying capacity Alfaro Navarro et al. (2020), Blancas et al. (2018), Hayati et al. (2020), Hsu et al. (2019), Joshi & Dahal (2019), Lozano-Oyola et al. (2019), Saveriades (2000), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014)
8. Changes in the welfare of residents Blancas et al. (2018), Hsu et al. (2019), Joshi & Dahal (2019), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Mihalic (2020), Nugroho & Numata (2020), Sisneros-Kidd et al. (2019), Ziyadin et al. (2019)
9. Improved accessibility Alfaro Navarro et al. (2020), S. W. Lee & Xue (2020)
10. Public participation Nugroho & Numata (2020)
ECONOMY
1. Tourist visits Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Blancas et al. (2018), Gonzáles-Mantilla et al. (2022), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nugroho & Numata (2020), Scarlett (2021), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014)Ziyadin et al. (2019)
2. Length of stay of tourists Alfaro Navarro et al. (2020), Blancas et al. (2018), Lozano-Oyola et al. (2019), Torres-Delgado & Palomeque (2014)
3. Tourist spending Gong et al. (2019), Gonzáles-Mantilla et al. (2022), Hsu et al. (2019), T. H. Lee et al. (2021), Nugroho & Numata (2020), Scarlett (2021), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014)
4. Foreign exchange Agyeiwaah et al. (2017), Blancas et al. (2018), Gonzáles-Mantilla et al. (2022), Kyara et al. (2021), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Scarlett (2021), Sisneros-Kidd et al. (2019), Wang et al. (2020)
5. Regional income Agyeiwaah et al. (2017), Blancas et al. (2018), Eslami et al. (2019), Gonzáles-Mantilla et al. (2022), Kyara et al. (2021), S. W. Lee & Xue (2020), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Nugroho & Numata (2020), Scarlett (2021), Sisneros-Kidd et al. (2019), Wang et al. (2020), Ziyadin et al. (2019)
6. Investment Eslami et al. (2019), S. W. Lee & Xue (2020), T. H. Lee et al. (2021), Mihalic (2020), Nestico & Maselli (2020), Quevedo et al. (2021), Scarlett (2021), Wang et al. (2020)
7. Number of attractions Gong et al. (2019), S. W. Lee & Xue (2020), T. H. Lee et al. (2021)
8. Number of local businesses Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Eslami et al. (2019), Gong et al. (2019), Gonzáles-Mantilla et al. (2022), Hsu et al. (2019), S. W. Lee & Xue (2020), T. H. Lee et al. (2021), Mihalic (2020), Nestico & Maselli (2020), Nugroho & Numata (2020), Quevedo et al. (2021), Scarlett (2021), Sisneros-Kidd et al. (2019), Ziyadin et al. (2019)
9. Employment Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Blancas et
al. (2018), Hsu et al. (2019), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nesticô & Maselli (2020), Quevedo et al. (2021), Scarlett (2021), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014), Wang et al. (2020)
No Variable Source
10. Unemployment rate Hsu et al. (2019), T. H. Lee et al. (2021), Quevedo et al. (2021), Scarlett (2021), Torres-Delgado & Palomeque (2014)
11. The occupancy rate Blancas et al. (2018), Gong et al. (2019), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Scarlett (2021), Sisneros-Kidd et al. (2019) Torres-Delgado & Palomeque (2014), Ziyadin et al. (2019)
12. Infrastructure Blancas et al. (2018), Gong et al. (2019), S. W. Lee & Xue
availability (2020), T. H. Lee et al. (2021) Lozano-Oyola et al. (2019), Quevedo et al. (2021), Torres-Delgado & Palomeque (2014), Wang et al. (2020)
13. Destination Blancas et al. (2018), Hsu et al. (2019), T. H. Lee et al. (2021),
competitiveness Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Quevedo et al. (2021)
ENVIRONMENT
1. Management of natural Basak et al. (2021), Blancas et al. (2018), Eslami et al. (2019),
resources and Gong et al. (2019), Hsu et al. (2019), S. W. Lee & Xue (2020), T.
biodiversity H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Quevedo et al. (2021), Saviolidis et al. (2021), Sisneros-Kidd et al. (2019), Wang et al. (2020), X. Zhang et al. (2022), Ziyadin et al. (2019)
2. Energy management Agyeiwaah et al. (2017), Blancas et al. (2018), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Saviolidis et al. (2021), Torres-Delgado & Palomeque (2014)
3. Water management Agyeiwaah et al. (2017), Blancas et al. (2018), T. H. Lee et al. (2021), Leka et al. (2022), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Torres-Delgado & Palomeque (2014), Wang et al. (2020), X. Zhang et al. (2022)
4. Waste water Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Blancas et
management al. (2018), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Quevedo et al. (2021), Torres-Delgado & Palomeque (2014), Wang et al. (2020), X. Zhang et al. (2022)
б. Solid waste Agyeiwaah et al. (2017), Alfaro Navarro et al. (2020), Blancas et
management al. (2018), Gong et al. (2019), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Quevedo et al. (2021), Torres-Delgado & Palomeque (2014), Wang et al. (2020), X. Zhang et al. (2022)
6. Atmospheric pollution Blancas et al. (2018), Gong et al. (2019), T. H. Lee et al. (2021), Lozano-Oyola et al (2019), Nestico & Maselli (2020), Saviolidis et al. (2021), Torres-Delgado & Palomeque (2014), Wang et al. (2020), X. Zhang et al. (2022)
7. Space travel intensity Alfaro Navarro et al. (2020), Blancas et al. (2018), T. H. Lee et al. (2021), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Torres-Delgado & Palomeque (2014), X. Zhang et al. (2022) Ziyadin et al. (2019)
8. Environmental Blancas et al. (2018), Hsu et al. (2019), S. W. Lee & Xue (2020),
management Leka et al. (2022), Lozano-Oyola et al. (2019), Quevedo et al.
(2021), Sisneros-Kidd et al. (2019), Torres-Delgado & Palomeque (2014), J. Wang et al. (2020), S. H. Wang et al. (2016), X. Zhang et al. (2022), Ziyadin et al. (2019)
No
Variable
Source
9.
Land use
Blancas et al. (2018), Leka et al. (2022), Lozano-Oyola et al. (2019), Nestico & Maselli (2020), Quevedo et al. (2021), Saviolidis et al. (2021), Torres-Delgado & Palomeque (2014), J. Wang et al. (2020), S. H. Wang et al. (2016), X. Zhang et al. (2022), Ziyadin et al. (2019)
10.
Climate change
Alfaro Navarro et al. (2020), Basak et al. (2021 ), Eslami et al. (2019), T. H. Lee et al. (2021), Leka et al. (2022), Nestico & Maselli (2020), Quevedo et al. (2021 ), X. Zhang et al. (2022)
11. Environmental Basak et al. (2021 ), S. H. Wang et al. (2016), X. Zhang et al.
awareness (2022)
Design the questionnaire tools
The expert panel has reviewed and results in the final matrix of sustainable tourism indicators in 21 variables of 7 for social sustainability, 7 for economic sustainability, and 7 for environmental sustainability, as listed in Table 2. The 21 indicators were then transferred into the questionnaire. Respondents' assessment will be carried out using a Likert Scale. The lowest score is 1, and the highest is 5.
Table 2 Matrix of Tourism Sustainability Indicators
No Variable Variable Operational Definitions Unit
A. SOCIAL
1. Community Increased welfare, the standard of living, income, Likert Scale
quality of life health services, and education services, in people's lives (1 to 5)
2. Tourist Conformity of tourist expectations with the reality Likert Scale
satisfaction of tourist services obtained at the destination (1 to 5)
3. Number of The availability of a wide selection of products and Likert Scale
tourist tourist attractions (1 to 5)
products and
attractions
4. Preservation Protection of cultural assets, including intangible Likert Scale
of cultural cultural heritage, celebration traditions, language, (1 to 5)
heritage art, music, gastronomy, and other aspects of local identity.
б. Public safety Monitor, prevent, and respond to crime safety health hazards as needed of tourists and residents, and report progress openly to the public Likert Scale (1 to 5)
6. Infrastructure Available accessibility, connectivity, and amenities Likert Scale
availability at the destination (1 to 5)
7. Society The community participates in activities related to Likert Scale
participation tourism (1 to 5)
B. ECONOMY
1. Tourist visits The number of tourists visiting the destination Likert Scale (1 to 5)
2. Tourists' length of stay Length of tourist visit at the destination Likert Scale (1 to 5)
3. Tourist spending Average tourist spending at the destination Likert Scale (1 to 5)
4. Regional income Total Regional Revenue Likert Scale (1 to 5)
No Variable Variable Operational Definitions Unit
б. Investment Total investment in the destination Likert Scale (1 to 5)
6. Number of The number of micro, small, and medium Likert Scale
local enterprises growth in the tourism value chain of (1 to 5)
businesses destination
7. Employment Creating jobs, training opportunities, job security, and decent wages, reducing unemployment Likert Scale (1 to 5)
C. ENVIRONMENT
1. Biodiversity Monitor, measure, and respond to protecting Likert Scale
preservation biodiversity and the managing impact of tourism on natural ecosystem conservation (1 to 5)
2. Energy Reduce energy consumption by using efficiency and Likert Scale
management increasing the use of renewable energy (1 to 5)
3. Water Measure, monitor, openly report and manage water Likert Scale
management use including water quality for drinking, recreation, and ecological purposes using standard standards (1 to 5)
4. Waste Measure, manage and report on the solid waste and Likert Scale
management wastewater generated and set targets for their reduction (1 to 5)
б. Climate The existence of systems, regulations, or policies Likert Scale
change related to emission reduction programs, climate change adaptation, including risk reduction and awareness raising for the community and tourism actors. (1 to 5)
6. Environmental Activities to increase environmental awareness by Likert Scale
awareness the public and tourists (1 to 5)
7. Environmental The existence of systems, regulations, or policies Likert Scale
management related to cross-sectoral environmental (1 to 5)
management programs
Data collection
The quantitative method is to collect data through direct observation in the field with a questionnaire instrument to determine the condition of Labuan Bajo tourism in terms of environment, social, economic, cultural, and management aspects. Qualitative data from interview results will be processed by making transcripts and research notes, then reviewed to answer the research focus. Data analysis and interpretation
The collected data from the questionnaire was then calculated and measured using sustainability criteria by range. The information is then evaluated by previous studies' findings and secondary data. Case Study: Tourism in Labuan Bajo
The research was conducted in the Labuan Bajo, a marine tourism destination in the Northwest part of West Manggarai Regency, East Nusa Tenggara Province, Indonesia. Labuan Bajo is part of the Komodo Biosphere Reserve Area with two primary Key Tourism Areas (KTA): the KTA of Komodo National Park and the KTA of Labuan Bajo, as in Figure 1.
Labuan Bajo has become the next world-class biodiversity destination due to its proximity to the Komodo National Park and its breathtaking sunsets, pristine beaches, clear turquoise waters, and vibrant marine life. The destination offers excellent opportunities for scuba diving, snorkelling, and boat tours to explore the surrounding islands. However, its sensitive biodiversity as the main attraction has to be managed wisely so that the world-class tourism potential can sustainably preserve the environment. The multi-stakeholder collaboration model is applied to balance environmental sustainability, economic equity, and sustainable tourism.
Figure 1. Travel Patterns of Key Tourism Area Komodo National Park and Key Tourism Area Labuan
Bajo
The population in this research are tourism stakeholders in Labuan Bajo. Tourism stakeholders include penta helix elements, namely the central government, local governments, academics, business actors, communities, and the media. The research sample used a purposive sampling method with inclusion criteria set by the researcher. The target respondents are at least 18 years old and represent the Penta helix element of Labuan Bajo tourism. Labuan Bajo tourism stakeholders consist of the central government represented by the Coordinating Ministry for Maritime Affairs and Investment, Ministry of National Development Planning, Ministry of Public Works and Public Housing, Ministry of Tourism and Creative Economy/Tourism and Creative Economy Agency, and Ministry of Environment and Forestry, the local government represented by the Tourism Office and the Regional Development Planning Agency for both East Nusa Tenggara Province and West Manggarai Regency; academics represented by El Bajo Commodus Polytechnic and Nusa Cendana University; communities represented by some non-governmental organizations, tourism villages, and local community leaders; tourism and creative economy business circles represented by several accommodation businesses, travel agencies, creative economy businesses; as well as national and local media representatives.
RESULTS
Questionnaires were distributed to 34 target respondents consisting of 9 government officials, 5 academics, 6 community members, 9 business actors, and 5 media members. Questionnaire questions include respondents' perceptions of the achievement of 21 sustainable tourism indicators in the Labuan Bajo Super Priority Destinations in the 2016-2022 period by identifying the condition of each environmental, economic, and social aspect. The tourism sustainability predicate is determined using the scoring category system in Table 3 and produces research findings in Table 4 and Table 5.
Table 3 Categories of Sustainable Tourism Predicate for 34 Respondents Category Predicate Lower limit Upper limit
1. Not Sustainable 231 539
2. Average Sustainable 540 848
3. Sustainable 849 1157
The research found that the Labuan Bajo tourism penta helix assesses that the implementation of Labuan Bajo tourism has been 'average sustainable' environmentally, 'sustainable' socially, and 'sustainable ' economically.
Table 4 Results of the Labuan Bajo Sustainable Tourism Analysis Questionnaire No. Pentahelix element Environment Social Economy
1. Government 221 245 254
2. Academics 84 141 137
3. Community 1б7 170 188
4. Business 208 239 2б4
б. Media 121 13б 134
Total 791 93G 967
Predicate
Sustainable
Sustainable
Average Sustainable
By each Penta helix group, the research results showed that government groups, academics, business actors, and the media all have the same results, namely 'average sustainable' environmentally and 'sustainable' socially and economically. Meanwhile, community groups state 'sustainable' results in all three aspects.
Table 5 Results of the Labuan Bajo Sustainable Tourism Analysis Questionnaire by Group No. Pentahelix
element
Media
Environment
Social
Economy
1. Government Average Sustainable Sustainable Sustainable
2. Academics Average Sustainable Sustainable Sustainable
3. Community Sustainable Sustainable Sustainable
4. Business Average Sustainable Sustainable Sustainable
Average Sustainable
Sustainable
Sustainable
These results indicate that Labuan Bajo tourism's social and economic aspects have been running sustainably and well-handled. In contrast, the handling of environmental aspects still needs improvement. Environmental aspects can be improved by focusing on stakeholder awareness to prioritize biodiversity conservation and measurable waste management.
DISCUSSION
This research examines the concept of sustainability in the tourism sector based on existing theories, including sustainability, environmental science, and sustainable development. These theories related to tourism sustainability are developed by integrating tourism theory with sustainability principles and environmental science. Tourism as a multidimensional sector turns out to be able to answer all the Sustainable Development Goals because its activities can accomplish all 17 goals. Measuring tourism sustainability can be done by examining a three-pillar approach: social, economic, and environmental as in the theoretical framework Figure 2.
Sustainability
Bossel 1999. Common A Stag!2003. Tyler Miller. 2008. Miller A Spoolman 20 / 6
environmental Science Cunningham A Saigo 1999. Common A Stagl 200S. Wiyono 201.1. Miller A Spoolman 2015
Sustainable Development
Brundlland 1987. Bossel 1999. Glavif A Lukman 2007. Fisk 2010. Elliou A Jennifer Л 2013. Blewitt 2018. Shi eta! 20!9Salim 2020. firtanen et aL 2020.
Sustainable Tourism
(UNWTO 2013. Andereck et a! 2005. Andereck A Nyaupane 2011. Buckley 2012. Torres-Delgado Л Palomeque20/4. Paneta! 2018. Gkoumas20!9. Guaita Martinez et al. 2019. Lozano-Oyola et al. 2019. Schoneveld 2020. Sheller 2020. S Zhang A Chan 2020. Grillt et a!. 2021. Haskell et at 202I. Ruggeno 2021. Serensen A Grindsted 2021. Visseren-Hamakersetal. 2021 )
Social sustainability
Savertades 2000. Torres-Delgado A Palomeque 20I4. Ag\-ei»aah el a! 2017. Blancas et a! 2018. D Lima et aI 2018. Eslami eta!. 2019. Gongetal. 2019. Hsu
et aL. 2019. Josh, A Dahal 2019. Lozano-Oyola et a1 2019. Sisneros-Kidd et al 2019. Ziyadin el al 2019. Alfaro Navarro et a/. 2020. Hayati el al. 2020. Mihalic 2020. Nugroho & Numata 2020. S. W. Lee & Xue 2020. Zheng et aI. 2020. Liang et aL 2021. Quevedo et a!. 2021
Economy sustainability
Coase 1988. Pigou A Aslanheigui 2002. Common A Stagl 2005. Cunningham A Cunningham 2012. Morey 2014. Hamilton 2020. Torres-Delgado A Palomeque 2014. Agyei*%aah et al. 2017. Blancas et al 2018. Eslami el al. 2019.
Gong et al 2019. Hsu et al. 2019. Lozano-Oyola et al. 2019. Sisneros-Kidd et al 2019. Ziyadin el al. 2019. Alfaro
Navarro et aI 2020.Mihalic 2020. Nesticó A Maselli. 2020. Nugroho A Numata 2020. S W. l*e A Xue 2020. J
Wang et at.. 2020. Kyara et al 2021. Que\-edo el al. 2021. Scarlett 2021. T. //. Lee et al. 2021. Gonzáles-Mantilla et a! 2022
Environment sustainability
Common A Stagl 2005. Cunningham A Cunningham 2012. Torres-Delgado A Palomeque 2014. Miller A Spoolman 2016. Agyeiwaah el al 2017. MikuUic et aL 2017. Urbaniecet al. 2017. Blancas et al 2018. Eslami el al. 2019. Gongetal
2019. Hsu et aL. 2019. Lozano-Oyola et al 2019. Sisneros-Kidd el al. 2019.
Ziyadin et al. 2019. Alfaro Navarro et al
2020. Nestico A Maselli. 2020. S. W. Lee A Xue 2020. J b ang et al 2020. Basak
et al 2021. C. C. Lee A Chen 2021. Quevedo et al. 2021. Saviolidis et al 2021. T. H. Lee et al. 202!. Leka et al 2022. X. Zhang eta! 2022
Figure 2 Theoretical Framework of sustainable tourism
After analyzing the results of elaborating sustainability indicator variables from existing research, the researchers developed a Conceptual Framework based on data availability and operational variables, as in Figure 3. The conceptual framework describes indicators for each of sustainable tourism's environmental, social, and economic aspects.
Sustainable Development
Sustainable Tourism
Figure 3 Conceptual Framework of sustainable tourism
The field observations and secondary data triangulation consistently supported the research results by reflecting on the Labuan Bajo case. The current socio-political and socio-psychological conditions in Labuan Bajo show extraordinary enthusiasm from the community, actors, and government in welcoming Super Priority Destination development programs (Mihalic, 2020). The assignment as the host of the 2023 ASEAN Summit and the 2022 G20 side events has aroused a sense of ownership and positive emotion from the people of Labuan Bajo towards tourism and the creative economy. The interest in the participation of local tourism and creative SMEs is very high, coupled with the attention of stakeholders specifically to the local context in various activities in Labuan Bajo (Dai et al., 2021; Joshi & Dahal, 2019; Muntifering et al., 2020; Zheng et al., 2020). The presence of tourism has aroused interest in preserving local culture and pride in this cultural identity because it is appreciated by tourists and outsiders who see it as unique and attractive (Hsu et al., 2019). It is reflected in the growing number of dance studios, creative communities, and performing arts in the community following the training and empowerment programs held to fill the Labuan Bajo performance spaces. On the economic side, central government investment of more than IDR 4.4 trillion since 2020 has accelerated the availability of destination infrastructure and amenities (Gong et al., 2019; S. W. Lee & Xue, 2020). This development has maintained the continuity of the economic cycle during the pandemic, as seen from the GRDP figures, which are less severely affected than other tourism destinations. Growth in accommodation, retail, culinary choices, and tourism activities occurred by up to 35% in the 2017-2021 period, thereby increasing the length of tourist visits to Labuan Bajo to 4 to 5 days, with tourist spending reaching 9.6 to 10.6 million per person (Eslami et al., 2019; Navarro et al., 2020; Nugroho & Numata, 2020; Quevedo et al., 2021). An increase in tourist spending, in general, occurs with more options for tour package activities and products to buy, thus having an impact on increasing people's (Agyeiwaah et al., 2017; Blancas et al., 2018; Lozano-Oyola et al., 2019; Navarro et al., 2020; Sisneros-Kidd et al., 2019; Torres-Delgado & Palomeque, 2014). West Manggarai's GRDP has increased with the growth rate of local taxes and fees for the tourism sector (Gonzales-Mantilla et al., 2022; Kyara et al., 2021; Nestico & Maselli, 2020; Nugroho & Numata, 2020; Scarlett, 2021).
On the environmental side, research shows that sustainability only reaches the 'Average Sustainable' category. Environmental sustainability indicators that tend to be technical still need optimal monitoring methods in the field, causing different perceptions of achievement for stakeholders. Efforts to implement carrying capacity have been carried out for several tourist attractions. However, they are not yet optimal because they tend to be controlled by the tourist market, which seasonally burdens destinations more at certain times, for example, during the extended holiday season or joint leave (J. Wang et al., 2020). Changes in the landscape have always been a concern of environmentalists but have not been expressly regulated in investment management or regional spatial arrangements. The lack of technical human resources for preparing environmental impact assessments and other technical documents causes the management of environmental impacts to be inconsistent between planning, implementation, and supervision. (Navarro et al., 2020; Nestico & Maselli, 2020; Phan et al., 2021; Rico et al., 2020; Saviolidis et al., 2021; Sudipa et al., 2020; Torres-Delgado & Palomeque, 2014; Yoon et al., 2022; Y. Zhang & Tian, 2022) Even though water availability is limited, there has been no specific call for tourism activities to save water (Cole, 2017; Folgado-Fernández et al., 2019; Y. Zhang & Tian, 2022). Environmental activist groups are most active in the waste and greening sector (Agyeiwaah et al., 2017). There is no handling of ship waste yet, and the environmental impact on marine pollution is limited to discussion and reactive handling (Blancas et al., 2018; Lozano-Oyola et al., 2019; Obersteiner et al., 2021). Stakeholder participation in conservation is limited regarding rules and authority, so intensive coordination is needed to ensure that program benefits can be sustained despite cross-organizational leadership changes (Hsu et al., 2019).
The results of this research have included the perspective of Labuan Bajo tourism stakeholders to identify the current position of tourism sustainability. Labuan Bajo stakeholders should focus on strategies for managing environmental aspects to improve the destination's sustainability status. Periodic outreach, programs, and stakeholder coordination will help accelerate achieving better indicators. Labuan Bajo tourism must also be able to take advantage of the Komodo dragon icon to attract tourist arrivals as well as distribute tourism benefits not only stacked in the Komodo National Park area but also distributed to other destinations in Flores, Lembata, Alor, and Bima. Diversification of alternative tourism products within conservation areas and buffer zones is encouraged to avoid over-tourism that reduces the quality of the tourist experience.
Sustainable tourism management requires cross-sectoral collaboration to improve the quality of tourism services effectively. It is necessary to harmonize and integrate the management of tourist visits with the availability of accommodation, food availability, increasing GRDP, poverty alleviation, and improving the quality of life of the local community. In the Integrated Tourism Masterplan (ITMP) of Labuan Bajo, guidelines have been set for accelerating the development of the tourism sector, including concepts and themes, infrastructure, investment, as well as human resource participation and capacity to achieve the target of growth in visits, foreign exchange earnings, and environmental sustainability for 25 next year. The ITMP maps Penta helix stakeholders' division of tasks and operational policies for Key Tourism Area Komodo National Park and Key Tourism Area Labuan Bajo. The Ministry of Tourism and Creative Economy encourages the tourism ecosystem in Labuan Bajo through collaboration across Ministries/Agencies and stakeholders, the East Nusa Tenggara Provincial Government, West Manggarai Regency Government, the private sector, academics, the community, and the media in realizing sustainable tourism targets. However, understanding perspectives in the ITMP is crucial, given the many actors involved in collaborating to maintain the sustainability of Labuan Bajo tourism. The Central and Regional Governments must work harmoniously and encourage cross-Penta helix collaboration, from vision to implementation, as the key to accelerating inclusive and sustainable regional development.
CONCLUSION
The research produces indicators to measure a destination's environmental, economic, and social sustainability levels. Each aspect is measured using indicators that reflect how sustainable the tourism destination is. For example, the indicators tested in Labuan Bajo Tourism show that the
destination is sustainable in social and economic aspects but considered average sustainable in environmental aspects. Therefore, the destination must focus on improving its environmental sustainability. However, the most influential variables in the tourism system are 'the number of tourist products and attractions', 'tourist satisfaction', 'tourists' length of stay', 'tourist spending', 'tourist visits', 'waste management', 'water management', and 'environmental awareness'. In carrying out sustainable tourism development, measurement using appropriate indicators will help achieve goals and facilitate evaluation for future improvements. The sustainability indicator matrix can be adopted as a research tool with adjustments to the local context.
Tourism is a unique sector because its development and management can answer all 17 challenges of the Sustainable Development Goals. Tourism is the fastest, cheapest, and easiest way to create jobs, so it becomes an opportunity to solve the problem of poverty. Tourism can also be used to increase ecological protection because tourism activities can increase the public's and tourists' awareness to protect biodiversity to obtain sustainable benefits. Tourism also increases wisdom in managing natural resources and anticipating climate change. In addition, tourism development that prioritizes social sustainability will also build tolerance between nations, conserve cultural heritage, and improve people's quality of life if appropriately managed.
The limitation of this research is that the indicators are compiled based on the character of conservation-based tourism destinations, which do not pursue the number of visits. The indicator framework can be adapted to data availability in other destinations. The more data that exists and is recorded periodically, the more accurate the results will be. Attention must be paid to environmental sustainability, where the lack of technical knowledge of tourism stakeholders regarding existing indicators often overrides environmental and ecological interests in tourism implementation. The availability of data and access to information for environmental sustainability indicators and their current situation is an evaluation for improving education by stakeholders.
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