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ЭКОНОМИЧЕСКИЕ НАУКИ
Экономические науки / Economical Science Оригинальная статья / Original Article УДК 331.109
Investigation of Stress Structure of Tax Officers
Caused from Technology Usage
© 2017 Osman Shahin Erhan Salmanli 2, Firat Akdogan 2
1 Southern University (IBUL), Rostov-on-Don, Russia; e-mail: ahmetsamilsahin@ hotmail.com 2 Institute of Social Sciences, Erciyes University, Kayseri, Turkey; e-mail: [email protected]; [email protected]
ABSTRACT. Aim. Nowadays technologies are becoming more and more important. Technological developments in the last century have led to many changes in human life. In the public sector, there is an effective working environment for employees taking advantage of technological development in the financial organization. Results. Technology changes a lot in a person's life. Also, people suffer from the use of technology psychologically. Conclusion. Technologies are designed to facilitate people's work and make it more productive. On the other hand, the psychological climate is deteriorating because of the many problems caused by technology using. The solution of this problem has both theoretical and practical value for orming the effective and efficient tax service system.
Keywords: technology, technology usage, stress, tax, tax officers.
For citation: Shahin O., Salmanli E., Akdogan F. Investigation of Stress Structure of Tax Officers Caused from Technology Usage. Dagestan State Pedagogical University. Journal. Social and Humanitarian Sciences. 2017. Vol. 11. No. 4. Pp. 87-92. (In Russian)
Изучение структуры стресса налоговых служащих, вызванного использованием технологий
© 2017 Шахин О. 1, Салманли Э. 2, Акдоган Ф. 2
1 Южный университет (ИУБиП), Ростов-на-Дону, Россия; e-mail: ahmetsamilsahin@ hotmail.com 2 Институт общественных наук, Университет Эрджиес, Кайсери, Турция; e-mail: [email protected];
РЕЗЮМЕ. Цель. В настоящее время все большую значимость приобретают технологии. Технологические разработки в прошлом веке привели ко многим изменениям в жизни человека. В государственном секторе создается эффективная рабочая среда для служащих с использованием преимуществ технологического развития в финансовой организации. Результаты. Технологии меняют многое в жизни человека. Также люди страдают от использования технологий психологически. Заключение. Технологии призваны облегчить работу людей, сделать ее более продуктивной. С другой стороны, из-за многих проблем, вызванных использованием технологий, происходит ухудшение психологического климата. Решение данной проблемы имеет как теоретическую, так и практическую ценность для формирования эффективной и действенной системы налоговой службы.
Ключевые слова: технология, использование технологий, стресс, налог, налоговые служащие.
Формат цитирования: Шахин О., Салманли Э., Акдоган Ф. Изучение структуры стресса налоговых служащих, вызванного использованием технологий // Известия Дагестанского государственного педагогического университета. Общественные и гуманитарные науки. 2017. Т. 11. № 4. С. 87-92.
Introduction
The history of humanity has experienced many changes. Latest experienced many changes since the industrial revolution has also changed people's lives. However, a recent change began and still continues. Information society and technology is replacing the use of industrial society [10, p. 3]. Information is a factor increasing the use of technology. It is of great importance for people to get information on any subject before. Because knowledge is able to trade using that information. In other different purposes it is required to take advantage of the opportunities of technology to access the information. The use of technology, is of necessity rather than a choice for people. Because many business takes place within seconds in the present conditions. In addition, the time to communicate from one end of the world is limited to only a few seconds. the rate of technology predictions to anticipate many new developments that occur in human history leads to even further overflow [13, p. 193]. In this sense, technology affects people's psychology. In humans and make quick work consists of getting quick service concept.
People are accustomed to with the use of many new technologies. In particular, the use of technology is increasing due to the contribution of productivity in business life. both private and business life, it is useful to people working technology is an important tool for the public sector. Ensuring efficiency in the working environment is faster workflow and remarkable technology with the benefits due to its many benefits. However, where the use of technology are also harmful as well as helpful. In particular, the impact of technology in business terms it is possible to divide the workers physically and psychologically. The use of multiple technology and device technology is used also lead to physical fatigue, although if productivity plus. Having a greater use of computers, especially in the days of individuals constitutes psychological as physical fatigue wear next [14, pp. 54-59]. It leads to rise. When they entered the business environment sufficiently under pressure due to the technology in addition to individuals exposed to stress it is made even more stress. Finance Organization and carrying out business transactions related to tax employees in the public sector workers who
have experienced stress enough about it [16, pp. 8-13]. It takes its place among. Because when it comes to tax officers and taxpayers with tax accountants or financial advisers they are being addressed with both. Therefore, the stress itself constitutes only job in itself. In addition, the stress level for the individual tire technology is also used when the job is increasing even more. Research topics Investigation of Structure Stress arising from use of the Technology Tax Officers' dir. In the first part of the study the theoretical framework explaining concepts will be reviewed. Subsequently, the work will focus on the effects of technology. At the conclusion of suggestions will be presented.
1. Technology and Form of Usage
French origin of the word comes from the meaning of the word as a noun, construction techniques related to any area of the industry, used tools and supplies, covering the application forms they use the information. However, there is a general name given to all the technologies used today as a branch of science that reflected all the technical equipment and tools. To be done in every human life within the scope of the technical concept of business technology that simplifies many jobs.
Technology is used in different ways in every area of our age. The most common and easiest is the television technology that allows people to adapt. Both communicationboth in increasing the opportunities people have benefited in terms of entertainment. One of the most important sectors of the technology they use in humans is the producing industry. Because employees in the private sector reduces the cost and improves the efficiency of each company's technology is contributing to the production with still a great demand nowadays. After the TV most important technology which adapts very quickly to people's lives is the smart phone technology. People are racing is faster to communicate. Therefore, they raise a lot of demand for smart phones.
Facility provided by the technology, the benefits are unlikely to finish the single count. However, the losses can be declared several ideas on the same technology. Because the excessive use of technology is starting to hurt people during its benefits to the people. For example, individuals using a particular computer can shorten the time
to finish the job. However, these people are getting tired after a certain period of time when this job. The individual is the physical fatigue. Physical fatigue also affected the psychology of the people. Due to fatigue the senses of individual thinking and decision-making for the individual to be psychologically healthy work hinders the healthy. During the day, people use technology in different ways to live with this situation is little shocked. These shocks stress in humans [16, pp. 94-97]. It may cause levels to rise. Because the accumulated fatigue also affect the responses they gave against the people of the event.
1.1. The Use of Technology in Public Sector
Rapid development and changes in technology increase the use of technology in all areas. The impact of changing technology in the public sector and renews itself. Reduction of stationery use in public with this change in resource utilization by reducing the excessive workload is intended to improve efficiency. Accelerating the cumbersome structure of the public sector [17, pp. 251-259] intended. The use of technology in the public sector is a necessity rather than a choice [9, pp. 501-512]. Technology is making a significant contribution to the development of the public sector.
The technology used by many public institutions are effectively ensure ease of communication within the organization. In this way, the units will occur due to a rapid increase in productivity is realized between the communication network. Public institutions both at the organizational level, the country is widely boost the use of technology in general. Especially in the Internet environment of public services offered to citizens electronically it is considered to be among the most important developments. In this way the provision of services, which reduces the burden on employees of some works. Through the use of technology in public institutions has increased the opportunity to reach the international community. This is one of the best examples of public institutions founded on the internet site provides access to clear information on all the world's countries. Public institutions are experiencing changes in many areas of technology. Thanks to contribute to the rapid spread bilgin Un technology management style affects many concepts in public administration. Autonomy, the formation of autonomous local governments, public administration understanding of many concepts such as performance management also leads to change [11, pp. 347].
The upheavals of technology in public institutions with public employees [17] the influence.
Because institutions are experienced with changes of employees. The user of the technology need employees who are affected by the changes, both physically and psychologically.
2. The Impact of Technology on Employees
Use of technology raises many widespread consequences for employees of the public sector. technology that provides benefits to employees in many ways can be harmful in some cases.
Widespread human use of technology in the public sector it also affects the management of resources [3]. Information on any topic via the internet employees who are responsible for human resources management and is able to obtain the document electronically. Further many benefits for human resources can be counted. But the public does not work with just human resources. Thanks to technology, many jobs are government employees involved in public institutions do quickly and accurately. There are also cases, however, technology is harmful as it is beneficial. The use of technology or technological tool causes physical fatigue in humans. a public employee using the computer during work hours continuous live-induced fatigue from the bloodstream to the physically unable to move much. The physical fatigue life of public employees as a source of technology is a normal situation. Because of the energy in the vast majority of individuals working days separates the business. But there are also psychological and physical fatigue in fatigue with it. In other words, physical fatigue and leads to the deterioration of psychology. For this reason, employees are exposed to stress. Coupled with the physical fatigue of the stress caused by work itself individual stress levels of employees is increasing slightly.
3. Results
3.1. Problem of the Research
Technology is a concept that has taken place in human life. There have been many people's use of technology research about what causes some problems. Because people are spending excessive physical force in the use of many technological devices. Thus also different problems start to occur. Both the physical and psychological consequences of the use of technology is closely related to stress. People are living because of physical and psychological fatigue technology. This paves the way for the formation of stress. Because of problems with the technology research is a factor influencing the formation of stress.
3.2. Methods and Models of Research
Research is prepared according to the survey model. Description method is used. There is an approach that aims to change a situation that exists in the scan pattern based on the description of the method to identify [7]. Events or circumstances are telling the scan pattern as observe. That is a scientific depiction [22] is made.
3.3. The Effect of Tax Officers and Employees of the use of technology
Tax-related business and operations in the public sector serves Finance Organization. Public employees working in this organization is classified as a tax officer. Tax-related work of these organizations in different units is carried out through coordinated work with each other. Each unit of work that he did and finished the emergence of the tax, are working for other units and sending them to be charged. Performance of works without the use of technology is slow. However, with the increasing use technology each job may be executed more quickly. The use of technology is of benefit in many ways. However, in some cases, it can lead to negative consequences. One of the most significant result is related to the use of technology. especially among employees of some technical device that allows the use of technologyadvanced age is creating a difficult situation for people. These people are forced to live in embarrassment as well as due to inability to use technology to make the business environment and business. Individuals have a feeling that this is the start of the formation of stress. Some people are able to concentrate on the work withdrawn and only in this case. For this reason, they want to separate work from colleagues. They are forced to ask for help when he needs to close the use of technology in any situation. This situation is a little more individuals who are under stress increases the stress. Some of the individuals who have problems in the use of technology is reluctant to accept this situation. During any of the problems that these individuals experienced in the use of technology to defend his own business [16]. Directly running the defenses may insist that it is the right of her own. For this reason, both are exposed to stress but to accept the situation where both are going to improve the situation of suppressing stress defense mechanism.
One of the most significant problems due to the use of technology where tax officials are physical fatigue. Mental fatigue and physical fatigue is included. Because both tax officials are tired of sitting at the computer must inevitably when dealing with other business. Individual
acts that occur in the psychology and physical fatigue. Individuals intolerable against people decreases by physically gets tired. For this reason, a tired employee can increase stress levels when interacting with people in any negative situation. In this case, the tax officers [17]. Examples of different terms may occur. One of the tasks that require the most attention is made of tax collection. Teller are tired during the day while working at the computer officer. Any citizen of the money if the stress levels of civil servants who are tired of living increases further discussion with the tilting officer. Because there is a risk inherent in the teller's money due to the exchange of staff officers. Cashier account of discrepancy, the account is a?ik verme already, with the possibility must be very careful that the officers under stress. Officers are tired because of his work done while using the computer. a little more than a source of stress and physical fatigue also increases the level of stress in individuals. Therefore, any discussion of civil servants by increasing the stress levels of employees will suffer more than the citizens may lead to the emergence of negative consequences. Here the use of fatigue-related technology, and also of the individual occupational risks are the reasons that increase the stress factors of working citizens. Although technology easier to use, although the work may also lead to a decrease individual's tired. Tax officers [15]. There are many examples to be given.
New information every day in terms of the necessity of learning to use technology raises employees. Because emerging technologies with each passing day reveals a new technique or a new method. This process is not easy for every employee to keep pace. The elderly individuals who have problems in the use of technology as technology, compared to younger individuals age As noted above, are experiencing difficulties in adapting to this direction. This constitutes a source of stress for them. Because the individual work habits from the past, the use of technology is losing its meaning. If the individual can fall to-date information and does not fit in a difficult situation in terms of professional technology. This is one of the major reasons that can cause stress for employees.
Another factor that reveals stress due to the use of technology is the use of tax officials which type of technology. Because individuals which leads to fatigue, may cause long-term learning process technologies to increase the stress in in-
dividuals. Otherwise, individuals may be delayed formation of the stress they can more easily learn and apply. The widespread use of computers thought to be tax officials said that having some problems in this regard. However, many business can be conducted quickly. Problems experienced in computer use affects the formation of stress. Learning the use of the computer, such as the case when the tax officials because many jobs faster while computer use are factors that cause stress.
4. Conclusion and Recommendations
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INFORMATION ABOUT AUTHORS Affiliations
Technology is used in all areas of the world. Many jobs in the sector are easier to work faster and at less cost with technology benefits humanity that allows the making. But the technology has negative consequences in some cases. In a study examining the relationship between tax officials stress the use of technology arises officers are exposed to stress. To make things easier use of technology is said that tax officials can lead to the emergence of stress. In this case, the officers training on the use of technology and technology is necessary for the resolution in favor of the is-
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СВЕДЕНИЯ ОБ АВТОРАХ Принадлежность к организации
suance.
References
Osman Shahin, Doctoral Student, Southern University (Institute of Management, Business and Law), Rostov-on-Don, Russia; e-mail: ahmetsamilsahin@ hotmail.com
Erhan Salmanli, Graduate Student, Institute of Social Sciences, Erciyes University, Kayseri, Turkey; e-mail: [email protected]
Firat Akdogan, Graduate Student, Institute of Social Sciences, Erciyes University, Kayseri, Turkey; e-mail: [email protected]
Шахин Осман, докторант, Южный университет (Институт менеджмента, бизнеса и права), Ростов-на-Дону, Россия; e-mail: ahmetsamilsahin@ hotmail.com
Салманли Эрхан, аспирант, Институт социальных наук, Университет Эрджиес, Кайсери, Турция; e-mail: [email protected]
Акдоган Фират, аспирант, Институт социальных наук, Университет Эрджиес, Кайсери, Турция; e-mail: [email protected]
Принята в печать 15.10.2017 г.
Received 15.10.2017.
