145FOOD CHOICE MOTIVES OF GENERATION Z IN SERBIA
Sanja Mitic1, Semir Vehapi2 Corresponding author E-mail: [email protected]
A R T I C L E I N F O Original Article Received: 06 April 2020 Accepted: 28 September 2020 doi:10.5937/ekoPolj2101127M UDC 641.3:581.166(497.11) Keywords:
food choice motives, generation Z, food choice questionnaire, food marketing
JEL: M31,110, Q18
A B S T R A C T
The topic of this paper is food choice motives of generation Z in Serbia. Generational cohort is used as a theoretical perspective, as the research is focusing on specific generational cohort. The aim of this research is to understand the characteristics of generation Z and their food choice motives. A Food Choice Questionnaire (FCQ) was used for analyzing generation Z's motives. A survey was used for data gathering. The sample consists of 287 students, from three universities from Serbia. The results are presented based on descriptive statistics, statistical testing and principal component analysis. The most important food choice motives identified are: sensory appeals, health and nutritional food attributes and convenience of preparation. The study revealed that generation Z in Serbia has some common features, as recognized in developed countries, but shows one interesting divergence, regarding the undervaluation of ethical factors. Managerial implications from the perspective of a marketing strategy are discussed.
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Introduction
Food consumption patterns are rapidly changing due to various external - cultural, social and economic influences. Understanding consumers' food choice is essential not just for developing an effective marketing strategy of food producers, but also for creating successful public policies aimed at influencing health and dietary habits of population. As the research of food choice is dominant in developed countries, those results should be reconsidered not just in different cultural, but also in different economical contexts. Additional differences that should be considered are regarding generation marketing. As a generational cohort perspective has been widely used in contemporary marketing research, the aim of this study is to understand the main characteristics of
1 Sanja Mitic, Ph.D., Associate Professor, University of Belgrade, Faculty of Economics, Belgrade, Kamenicka 6, Republic of Serbia, Phone: +381 69 80 66 350, E-mail: sanja.mitic@ ekof.bg.ac.rs, ORCID ID (http://orcid.org/0000-0003-1365-273X)
2 Semir Vehapi, Ph.D., Teaching Assistant, State University of Novi Pazar, Vuka Karadzica 9, Novi Pazar, Republic of Serbia, Phone: +381 63 86 18 381, E-mail: [email protected], ORCID ID (http://orcid.org/0000-0002-7503-6716)
new generational cohort, generation Z. This study offers a new insight into the attitudes of the young population, generation Z, from Serbia, regarding food choice.
The main goals of the study are: 1) to identify the main characteristics of generation Z, in regard to their general features, their consumption behavior and purchasing power potentials; and 2) to recognize the main food choice motives of generation Z in Serbia, 3) to identify main differences between respondents' attitudes in regard to their gender, family income and family size.
The analysis of consumption behavior of generational cohorts has become a rising topic in the marketing literature. The generational cohort stands for a group of people born during a particular period. Generational cohort perspective describes "a complex of social, historical, and environmental factors that simultaneously affect individuals and populations of individuals" (Yang & Land, 2013), which can influence the way one cohort perceives and experiences events. Those differences between cohorts can cause diverse buying behaviors of consumers from different cohorts (Noble & Schewe, 2003; Chaney et al., 2017).
The analysis of generational cohort behavior in the food marketing literature has increased in the last decade. The majority of studies examined the food preferences of millennials (people born between 1980 and 1996), or generation Y (Yepes, 2014; Marinelli et al., 2014; Thambiah et al., 2015; Faber et al., 2020; Küster et al., 2019; Molinillo et al., 2020; Kamenidou et al., 2020). As generation Y is of a significant size and purchasing power, it is not surprising that it represents the main focus of researchers. On the other hand, generation Z will become increasingly important in the future, as their members will start their professional careers and significantly increase their incomes. Aiming to shed light on the food choice of generation Z, firstly, it is necessary to understand the characteristics of generation Z and already identified buying behavior patterns.
The terms post-millennial generation or generation Z refer to people born between 1995 and 2012 (but still without consensus in the literature regarding the exact period). This generation is oriented toward digital technology and the Internet, they are technologically savvy, well-informed, socially responsible, tolerant and well connected (Chaney et al., 2017; Kitchen & Proctor, 2015). They are also called Digital natives, being perceived as "native speakers of the digital language of computers, video games and the Internet" (Prensky, 2001). Most of generation Z is continuously connected through smartphones and tablets, and given that the Internet has been available to them for all their lives, they tend to be better-informed than any other generational cohort (Smith, 2019). Four general characteristics are linked to generation Z as consumers (Wood, 2013): 1) a focus on innovation, especially in the area of technology, expecting continuous improvements of products offered on the market; 2) a focus on convenience of product attributes and experience, product delivery, and marketing communications; 3) a focus on security, while growing up in economically difficult times, they feel more cautious about spending their money, thus expressing low level of brand loyalty
and 4) a tendency toward escapism, as they temporally express desire to escape the reality facilitated by the emergence of video-games, social media and smart mobile devices. Smart technologies have a significant influence on generation Z consumers' experiences, as they see them as an instrument for being well-informed, for making autonomous decisions, increasing convenience and efficiency of market transactions (Priporas et al., 2017). In regard to their characteristics and lifestyle this generation is described as "new conservatives" that highly appreciate traditional values such as respect, trust, family, savings, responsibility and independency (Williams & Page, 2011; Williams et al., 2010).
According to Forbes data, generation Z accounts for up to $143 billion in direct spending in the USA, with additional high indirect impact on the consumption of households, while in 93% of cases children influence the household purchases (Fromm, 2018). In the study from 2011, Williams and Page highlighted high spending of teenagers, in that time the first representatives of generation Z, which was $43 billion with additional influence on family spending of approximately $600 billion. They stated that kids influenced more than 70% of family food choices and 80-90% of choices of products for kids (Williams & Page, 2011).
As they regularly use the Internet and smart gadgets, their behavior is often examined in the context of their retail habits (Priporas et al., 2017; Dabija & Lung, 2019; Marjanen et al., 2019; Lissitsa & Kol, 2019) and marketing communication (Kitchen & Proctor, 2015; Smith, 2019), especially regarding the usage and influence of social media. The issue of food choice of generation Z has not been widely examined. There are some findings that this generation expresses more interest in environmental issues and sustainable consumption (Chaney et al., 2017; Kitchen & Proctor, 2015; Kamenidou et al., 2019). The young generation is concerned with environmental issues, expressing strong positive attitudes and purchasing intentions toward green environmental products (Kanchanapibul et al., 2014) or green-oriented retail stores (Dabija, 2018). In order to fulfill the identified gap, this study investigates food choice motives of generation Z in Serbia.
The paper is structured in four parts. After the introduction, where the main characteristics of generation Z are discussed, the methodological issues of the research will be presented, with a focus on Food choice questionnaire, widely used for analyzing main consumers' food buying motives. In part three, the main results of the research are presented and discussed, after which the most important outcomes are summarized, with managerial implications and proposals for further research.
Materials and methods
The Food choice questionnaire (FCQ) was used as a tool for gathering data about the food preferences of generation Z. FCQ, consisting of 36 variables, was proposed by Steptoe, Pollard and Wardle (1995). All variables describing food buying motives can be grouped in nine dimensions: health, mood, convenience, sensory appeal, natural
content, price, weight control, familiarity and ethical concern. This questionnaire is a widely used tool for analyzing main consumers' motives for buying food products. One recent study explored its validity and reliability in 9 European countries (Markovina et al., 2015), concluding that FCQ is an appropriate tool for exploring food choice motives among European population, although except from Poland, all the analyzed countries were developed ones. FCQ was used and tested in Serbia and other developing countries from the South-East Europe region (Milosevic et al., 2012; Gagic et al., 2014). In neither study were the original nine factors identified. Gagic et al. (2014), recognized eleven dimensions of food choice motives of Serbian consumers. Along with the original nine dimensions, the two additional were: the availability of food and food image. The analysis of Milosevic et al. (2012), conducted in six Western Balkan countries, revealed eight dimensions, with some significant differences compared to the original model, indicating "that Steptoe et al.'s (1995) nine-factorial design displays suboptimal fit for the West Balkan Countries." Both studies identified sensory appeal, health and availability/purchase convenience as main food choice motives of consumers from Serbia/Western Balkan countries (Milosevic et al., 2012; Gagic et al., 2014).
A survey conducted during 2019, within a sample of 287 students from three universities from Serbia, was used for collecting the data. Students who participated in the research were enrolled in the third or fourth year of studies, which means that they were born in 1997 or 1998. The structure of the sample is presented in Table 1. The results are presented based on descriptive statistics, statistical testing and principal component analysis.
Table 1. The structure of the sample
Characteristics of respondents Number of respondents % of respondents
Total 287 100%
Gender Female 198 70
Male 85 30
Location Large city 108 38.2
Suburb of a large city 43 15.2
Medium or small city 97 34.3
Rural area 35 12.4
Household income No income 4 1.5
Less than 50.000 rsd 40 14.9
Between 50.000 and 100.000 rsd 95 35.3
Between 100.000 and 150.000 rsd 70 26
Between 150.000 and 200.000 rsd 34 12.6
More than 200.000 rsd 26 9.7
Size of a household Two members 16 5.7
Three members 47 16.8
Four members 117 41.8
Five members 57 20.4
Six members 27 9.6
Other 16 5.7
Results and discussions
Based on the Food Choice Questionnaire (Steptoe et al. 1995), the main determinants of food choice were recognized. The 36 items from the original FCQ were evaluated on 5-item Likert scale. In Table 2, the individual items with above average score (more than 3.596) are listed. Apart from the sensory criteria, such as taste, texture and smell of the food, health and natural characteristics and motives connected with convenience are the most important. Sensory appeals are expected to be important, in majority of the research of food choice in foreign countries and in Serbia (Steptoe et al. 1995; Eertmans et al., 2006; Januszewska et al., 2011; Markovina et al., 2015; Milosevic et al., 2012; Gagic et al., 2014).
Table 2. Main food choice motives
Food choice motives Mean Std deviation
1 Tastes well 4.7003 0.62082
2 Is good value for money 4.3275 0.83877
3 Is nutritious 4.2753 0.80916
4 Has a pleasant texture 4.2622 0.82363
5 Keeps me healthy 4.2334 0.85558
6 Is easily available in shops and supermarkets 4.1568 0.89275
7 Smells nice 4.0801 0.99502
8 Is good for my skin/teeth/hair/nails etc. 4.0594 0.95143
9 Makes me feel good 4.0105 0.91185
10 Contains natural ingredients 3.9895 0.88208
11 Contains a lot of vitamins and minerals 3.9443 0.85097
12 Cheers me up 3.9408 1.02758
13 Can be cooked very easily 3.8451 0.99323
14 Keeps me awake/alert 3.8287 0.95624
15 Can be bought in shops close to where I live or work 3.8049 1.08240
16 Is easy to prepare 3.7770 1.04401
17 Is high in protein 3.7657 0.98284
18 Contains no artificial ingredients 3.6794 1.00438
19 Takes no time to prepare 3.6794 1.02846
On the second place is whether an item Is good value for money, which can be explained by the already recognized buying preferences of generation Z, as they value security and feel more cautious about spending their money (Wood, 2013). This generation is seen as "new conservatives" (Williams & Page, 2011) not just as they embody the traditional beliefs and values, but responsible consumption, too. Among 19 items with above average scores, the majority reflect health and natural characteristics of food: Is nutritious, Keeps me healthy, Is good for my skin/teeth/hair/nails etc., Contains natural ingredients, Contains a lot of vitamins and minerals, Is high in protein, Contains no artificial ingredients. This result can indicate high concerns of young consumers for health effects of food and their health in general. The third important group of motives consists of the following: Is easily available in shops and supermarkets, Can be cooked very easily, Can be bought in shops close to where I live or work, Is easy to
prepare, Takes no time to prepare. All the listed criteria are connected to convenience, in food preparation and food purchasing. As already discussed, generation Z is seen as a generation oriented toward convenience regarding product experience and product delivery (Wood, 2013).
Motives with the lowest score (less than 3) were: Is packaged in an environmentally friendly way (2.9373), Is low in calories (2.8676), Is like the food I ate when I was a child (2.8007), Has the country of origin clearly marked (2.7143), and Comes from countries I approve of politically (1.8223). Having such low marks for environmental aspects of the product is somewhat unexpected, since the ecological responsibility was recognized as one of the important characteristic of generation Z. On the other hand, there is a recent study conducted in Croatia, with similar findings concerning the attitudes of young consumers toward sustainability and ecological issues (Razum et al., 2017).
In the next part, the differences in food buying motives in regard to gender, income and family size of respondents were analyzed. Food buying motives of male and female respondents were found to be significantly different in several items. In general, female respondents gave higher average marks to majority of items, as already recognized in the literature (Januszewska et al., 2011; Steptoe et al., 1995), even to those connected to sensory appeals and convenience of preparation. For example, male respondents gave higher average marks to following items: Comes from countries I approve of politically, Is high in protein, Helps me relax and Is cheap. But, only in case of protein content there is statistically significant difference (t = 2.034, p = 0.043). Higher average mark for protein content of male respondents (M = 3.9647) can be explained by their higher interest in fitness performances, especially regarding strength training, compared to women (M = 3.7107). On the other hand, women are more concerned with the items listed in Table 3, with statistically significant differences.
Table 3. Food choice - gender differences
Mean t Sig. (2-tailed)
Female Male
Tastes well 4.7475 4.5765 -2.126 .034
Is low in calories 3.0000 2.5529 -2.923 .004
Is low in fat 3.3081 2.9647 -2.329 .021
Cheers me up 4.0556 3.6824 -2.819 .005
Smells nice 4.2273 3.7176 -4.055 .000
Can be cooked very easily 3.9242 3.6506 -2.132 .034
Has a pleasant texture 4.3299 4.1059 -2.098 .037
Keeps me awake/alert 3.9040 3.6548 -2.025 .044
Looks nice 3.6212 3.2941 -2.341 .020
Is good for my skin/teeth/hair/nails etc. 4.1616 3.8333 -2.676 .008
Makes me feel good 4.0914 3.8471 -2.080 .038
In case of income of the household, major differences in the attitudes of respondents were not found (there is an indication of differences regarding price: It is not expensive (F=1.955, p=0.086)). As for household size, there are differences regarding convenience of preparation: Can be cooked very easily (F=3.441, p=0.005) and Is easy to prepare (F = 2.283, p = 0.047). Respondents from smaller households were more concerned for these two items. Statistically significant differences were found regarding concerns with political aspects and the country of origin, but as those criteria were valued with the lowest average marks, those differences will not be commented additionally.
The following step was the principal component analysis, performed with varimax rotation. Kaiser-Meyer-Olkin Measure verified the sampling adequacy, with KMO = 0.825, which is above the acceptable limit. Bartlett's Test of Sphericity Approx. Chi-Square = 3638.894, p = 0.000, indicated that correlations between the items were sufficiently large. Nine factors were considered significant. They account for 61,104% of the variance. Table 4 shows the factor loadings after rotation. Factor loadings over .40 appear in bold. Majority of the items have value higher than .60. The items that cluster on the same components suggest following nine components: Health, Mood, Convenience of preparation, Sensory appeal, Weight control, Availability, Familiarity, Ethical concern and Natural content. As two factors (Natural content and Familiarity) are composed of only two items, it was not surprising that those two items have low reliability (less than .60).
Table 4. Exploratory factor analysis results
Factor loadings
Health Chronbach's alpha 0.85
Contains a lot of vitamins and minerals .769
Keeps me healthy .767
Is good for my skin/teeth/hair/nails etc. .727
Is high in protein .716
Keeps me awake/alert .619
Is high in fibers .546
Contains no artificial ingredients .545
Is nutritious .500
Mood Chronbach's alpha 0.80
Helps me cope with stress .802
Helps me relax .789
Helps me cope with life .700
Cheers me up .642
Makes me feel good .581
Convenience of preparation Chronbach's alpha 0.83
Can be cooked very easily .852
Takes no time to prepare .831
Is easy to prepare .805
Factor loadings
Sensory appeal Chronbach's alpha 0.71
Tastes well .770
Smells nice .727
Has a pleasant texture .669
Looks nice .488
Is good value for money .399
Weight control Chronbach's alpha 0.76
Is low in calories .808
Is low in fat .740
Helps me control my weight .686
Availability - price and distribution Chronbach's alpha 0.66
Is cheap .711
Is not expensive .704
Can be bought in shops close to where I live or work .679
Is easily available in shops and supermarkets .395
Familiarity Chronbach's alpha 0.56
Is what I usually eat .712
Is familiar .649
Ethical concern Chronbach's alpha 0.63
Comes from countries I approve of politically .677
Is like the food I ate when I was a child .592
Has the country of origin clearly marked .554
Is packaged in an environmentally friendly way .512
Natural content Chronbach's alpha 0.50
Contains no additives .641
Contains natural ingredients .521
The results do not correspond to Steptoe's et al. (1995) nine-factor model, as some variation was recognized, compared to the original model. The original model was found to be only partially applicable to Serbian generation Z. The main difference is regarding three motives: Availability, Price and Convenience. In this research, the convenience of preparation emerged as an individual factor (as in Milosevic et al., 2012), while distribution availability was in the group with the price criteria. Compared to other researches conducted in Serbia, there are differences, given that those studies reported eight-factor (Milosevic et al., 2012) or eleven-factor (Gagic et al., 2014) model.
In Table 5, average marks for identified nine factors (but not in line with original nine-factor model) are summarized. The results confirm that the most important food buying motives are Sensory appeals (M=4.1425), Health (M=3.8895) and Convenience of preparation (M=3.7676). The first two motives are in accordance with the previous
studies conducted in Serbia (Milosevic et al., 2012; Gagic et al., 2014). Convenience of preparation emerged as an important motive to generation Z, which has already been discussed in terms of their orientation toward efficiency and convenience of brand or product experience. As their parents, generation X cohort, were heavy users of convenience goods, this consumption pattern is widely present in their children, generation Z (Wood, 2013). In case of food consumption, for generation Z in Serbia, the main issue is regarding convenience in product time-saving attribute and in brand experience, such as being easy to cook. The next two factors, with above average marks, are Natural content (M=3.6825) and Availability (in terms of price and distribution, M=3.6285). As Availability contains items related to price and distribution, these results need additional clarification, based on an individual items score. Two availability items, Can be bought in shops close to where I live or work and Is easily available in shops and supermarkets, have larger score than two price items: Is cheap and Is not expensive. As generation Z expresses positive attitudes toward convenience in terms of delivery, such result is expected. The least important factor is Ethical concerns, which is in line with some studies from the region (Cerjak et al. 2014; Razum et al., 2017), but not expected in case of generation Z, which is often described as an environmentally responsible cohort, highly interested in political issues.
Table 5. Mean values for each factor
Factors Mean Std. Deviation
Sensory appeal* 4.1425 0.64992
Health 3.8895 0.64209
Convenience of preparation 3.7676 0.88435
Natural content 3.6825 0.80056
Availability - price and distribution 3.6285 0.69765
Mood 3.5121 0.81284
Familiarity 3.4826 0.90049
Weight control 3.1661 0.97037
Ethical concern 2.5726 0.78847
*Item Is good value for money was not calculated within this factor
Examining the differences between groups of respondents based on calculated scores of nine factors, two variables were found to be relevant: gender and household size. In case of gender, two statistically significant differences appeared, with regard to Sensory appeals (t=-3.739, p=0.000) and Weight control (t=-2.784, p=0.006). Female respondents valued both factors with higher average marks than male respondents. Apart from motives connected to weight control which has already been recognized in the literature (Januszewska et al., 2011), it is interesting that Sensory appeal is more important to female than male respondents. These results are not in line with the previous research of food buying motives that considered the role of gender (Goktolga et al., 2006; Fotopoulos et al., 2009; Ares & Gámbaro, 2007; Szakály et al., 2018, Gagic et al., 2014). On the other hand, the previous studies found significant differences regarding health motives, which did not appear in this case (Steptoe et al., 1995; Szakály et al., 2018).
In case of the size of households, there are statistically significant differences regarding Sensory appeals (t=2.929, p=0.014) and Convenience of preparation (t=3.013, p=0.012). Sensory appeals are more important to respondents who come from larger households (five and six members), while Convenience of preparation is more important to respondents who came from smaller households (two and three members), which is surprising at first glance. But, in smaller households (two or three members), younger family members (as our respondents are) can be more engaged in food preparation.
The main managerial implication for food producers that target generation Z is related to the redesigning of a marketing mix, in terms of: 1) developing products with clear health and nutritional benefits, avoiding artificial ingredients and increasing the convenience of preparation and consummation; 2) marketing communication focusing on main consumer motives, 3) increasing delivery efficiency and 4) a value based price strategy. The functional food producers and organic food producers can expect that their products fit generation Z's preferences, but they have to develop convenience food formats and adjust other marketing mix instruments. The discussion on generation Z's preferences of functional and organic food may be an interesting topic for further research.
Main proposals for future research could be regarding preferred delivery channels and attitudes toward online channels for food products, which can significantly increase their availability. The finding of the research not in line with the consumption patterns of generation Z is that the respondents from Serbia undervalue the importance of ethical factors, such as political and environmental concerns. These results need further, more detailed examination, which could be additional proposal for further studies on this topic. A key methodological issue to address in further research of this topic should be the size of the sample, which is the main limitation of this research. For testing the validity and reliability of the Food choice questionnaire, it is essential to significantly increase sample size.
Conclusions
This paper deals with food choice motives of generation Z in Serbia. This generation cohort of young consumers has become increasingly interesting for researchers and companies as their purchasing power rises. Generation Z has been recognized as a generation of digital natives, technologically superior, well-informed and well-connected. They are seen as responsible customers, oriented toward convenience and security, environmentally concerned, choosing high value-for-money offers over brand loyalty. Recognizing different behavioral patterns, in terms of their purchasing and consuming habits, the aim of this paper was to analyze main food choice motives of generation Z, which has not been investigated much in the literature. For that purpose, Steptoe's et al. (1995) Food choice questionnaire was used. Although the original nine-factor model was not found to be applicable in this case, this study revealed major food motives of generation Z in Serbia. Apart from sensory appeals, this generation is highly interested in health benefits of food products and convenience of preparation. Additional two important factors are natural content and the availability of food products, in terms
of price and distribution. An individual motives' scores highlight the importance of value based perspective for generation Z. They undervalue items regarding low prices of food products, but highly appreciate food products that offer good value for money. Such results are in accordance with the previous findings about generation Z consumption behaviors. The differences in the attitudes of the respondents were also identified, in regard to their gender and household size, which can be addressed in the market segmentation process. This study offered valuable managerial implications for creating effective marketing strategy of the food producers that target generation Z.
Acknowledgements
The paper is a part of the research done within the project number 179062 and project number 41030, financed by the Ministry of Education, Science and Technological Development of the Republic of Serbia.
Conflict of interests
The authors declare no conflict of interest.
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