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ВЕРБАЛЬНЫЙ КОММУНИКАТИВНЫЙ СТИЛЬ КИТАЙСКИХ
КОМПАНИЙ
CHINESE COMPANIES' VERBAL COMMUNICATIVE STYLE
УДК 81-23
Иксарова М. В., Лингвистика, кафедра восточных языков, факультет филологии и языковой коммуникации, Сибирский федеральный университет, Россия, Красноярск
Iksarova, Магпа V., [email protected]
Аннотация
Целью данного исследования являлось выявление особенностей вербального коммуникативного стиля китайских компаний, транслируемого для китайского рынка. В качестве материала для исследования для данной статьи были выбраны официальные веб-сайты китайских компаний Xiaomi (Ф ^), Huawei (ОРРО и Lenovo (на китайском языке, а также проведен анализ их содержимого путем сравнительно-сопоставительного метода, метода мультимодального дискурс-анализа, метода семантического описания, метода контент-анализа. Поскольку официальный веб-сайт компании - это один из способов осуществления межкультурной коммуникации, который транслирует определенный фрагмент социокультуры. На данный момент существуют определенные характеристики каждой из лингвокультур, обуславливающие их уникальность, а также находящие свое отражение в языке и транслируемых коммуникативных стилях. При сопоставлении результатов анализа были установлены транслируемые китайскими брендами вербальные коммуникативные стили, а также указаны причины, обуславливающие и объясняющие выбор языковых средств, а также тактик продвижения компаний. Результаты будут полезны как для
филологического поля, так и для предпринимателей, чья деятельность неразрывно связана с китайской лингвокультурой.
Summary
The purpose of this article is to identify the features of the verbal communication style, which is broadcast for the Chinese market by Chinese companies. The official websites of Chinese companies Xiaomi (7JN^), Huawei (^ OPPO, and Lenovo (KM) in Chinese were chosen as the material for the study for this article. The content of the websites was analyzed by using a comparative method, a multimodal method discourse analysis, semantic description method, content analysis method. The company's official website is one of the ways to implement intercultural communication, which broadcasts a specific sociocultural fragment. At the moment, there are certain characteristics of each of the linguistic cultures, which determine their uniqueness, and are also reflected in the language and transmitted communicative styles. As a result of the research verbal communicative styles broadcast by Chinese brands were established, as well as reasons that determine and explain the choice of language tools, as well as company promotion tactics.
Ключевые слова: вербальный коммуникативный стиль, перевод, локализация, тактики продвижения, веб-сайт.
Keywords: verbal communicative style, localization, translation, website, promotion tactics.
Research area: Linguistics.
Introduction. First of all, it's highly important to mention that there is no universal and generally accepted interpretation of the term localization since the phenomenon itself has arisen relatively recently and is directly related to the emergence and development of information technologies and equipment.
So the Dutch researcher B. Esselink presented his vision of the essence of localization as a kind of "process of adapting software or a web product" [Esselink,
2002: 1], which necessarily includes work not only with the structural-visual component but also with the technical level of the implementation of this process, which includes multilingual product support, interoperability, the possibility of multilingual management, development and testing of a software product and other processes that significantly affect the nature localization.
If we consider localization as an adaptation of the finished product to a specific cultural environment, then the globalization process itself is designed in such a way that the main goal in modeling is to minimize the additional work of localizing it: "globalize means to think over the project and methods of product promotion in advance, taking into account a multinational audience ... Localization is an integral part of the globalization process "[LISA, 2019].
Discussion. Researcher R.V. Collins meant by localization the implementation of a certain process that affects the adaptation of computer applications and games, Internet software to the requirements of other states, which determines the popularity and success of their use of a particular national-cultural community.
M. Cronin in his research work "Translation and Globalization" noted that one of the most popular services in the 21st century is precisely localization, not a translation, since it is localization that is responsible for the full adaptation of the product, and not its individual part [Cronin, 2003: 8].
E.V. Chistova notes that language localization (from Lat. Localis - local, locus - place) is a translation and "cultural adaptation of a product to the characteristics of a specific region, country or population group", where "product" means any product or service [Chistova, 2019: 963]. For this reason, initially, the term was used only in the field of ICT, however, over time, more and more researchers began to pay attention to the study of this issue.
Particularly worth to notice that localization is inextricably linked with the complex process of globalization and is its second stage. The first stage is internationalization - a kind of universalization of the product, by getting rid of all regional features and simplification for subsequent localization.
As far as at the present stage of economic development, the goal of most companies is to establish intercultural contact and enter new markets in order to sell their products, then an important step in establishing partnerships is successful intercultural communication, "carried out as a result of language mediation and including not only language but also specific national cultural features " [Sukhareva, Shurlina, 2013]. since, "in intercultural communication, it is necessary to take into account the peculiarities of the national character of the communicants, the specifics of their emotional structure, the nationally specific features of thinking" [Sukhareva, Shurlina, 2013].
In the conditions of existence and development in the current anthropocentric paradigm, the main goal of companies is to provide customers with easy access to familiarize themselves with the products, the company's culture, its visibility, and values. The most optimal is the creation of the official website of the company since online access will allow you to resort to the services of the company at any time and anywhere in the world.
Based on the comparative method, multimodal discourse analysis method, semantic description method, content analysis method, we have analyzed the official
websites of Xiaomi (Jjv^), Huawei OPPO and Lenovo (SSJ) in order to
study verbal communication the style broadcast by Chinese companies for the Chinese market to detect the specifics of the verbal communication style of the designated brands.
Website localization is a special form of intercultural communication in which the transformation of the text during the translation process not only affects the language area but also involves the adaptation of the sociocultural characteristics of the source language, taking into account the cultural specificity of the language of potential users [Sukhareva, Shurlina, 2013: 167]. A meticulous and detailed sociocultural setting, including "involves editing information, graphic images, logos, banners, changing the structure of a foreign-language version of the site taking into account the national mentality" [Sukhareva, Shurlina, 2013: 168].
A website is a special social space, a kind of "second-order reality" that exists as a specific "symbolic matrix of behavior, practice, thinking, judgment, emotional evaluations, and social agents" [Bourdieu; cit. by: Sivovolov, 2007]. Communication is the basis of the existence of modern society, on the basis of which all social interactions are realized, then any changes in the information and communication space and technical areas are a direct reflection of all the changes taking place in society, and their nature, variability, and diversity are largely dependent on cultural features of the national-cultural community. Adhering to this point of view, we can safely say that the company's official website broadcasts a certain fragment of socio-culture, the characteristic ways of its interaction, that is, "localizes and objectifies a certain fragment of social space" [Sivovolov, 2007].
It is also worth noting that the communicative styles of various national-cultural societies are different since their character depends on the intercultural aspect of communication. Researcher D. Bartland, noted that all "topics that people choose to discuss, their preferred forms of interaction, as well as the mutual level of involvement" form the basis of the multifaceted concept of "communicative style" [Barnlund; cit. by: Kulikova, 2006: 163].
L.V. Kulikova notes that the communicative style also includes "used typical speech formulas, courtesy rules, emphatic forms, the general organization of discourse ... paralinguistic and prosodic means: the volume of the sounding speech, the length of the pauses, the rules of emphasis, and intonation" [Kulikova, 2006].
In this research paper, a model of verbal communicative styles presented by L.V. will be used as a classification for analysis. Kulikova in her work "Communicative style in an intercultural paradigm", which is composed according to the contextual parameter of cultures (high or low context in the terminology of E. Hall), consisting of the following criteria:
• direct / indirect (also terminological options: explicit / implicit);
• rational / intuitive;
• accurate / detailed;
• personality-oriented / status-oriented;
• specificity / diffuseness.
In the course of the study, we identified the features of the verbal communicative style according to the contextual parameter of cultures. Based on the classification we use, Chinese companies are characterized by the translation of the following styles:
• according to the direct/indirect parameter (explicit/implicit), Chinese companies are characterized by an indirect verbal communication style, more oriented to the message recipient:
- the specific constructions of Chinese proposals are also a reflection of the implicitness of the communicative style of companies, for example, a description
of casualness precedes the appearance of an active participant in the situation: 1) "W
mmte^immT^mmm^Atmrnn, mwrnmit±)mm'&
• the parameter rational/intuitive for Chinese companies is characterized by the prevalence of an intuitive verbal communicative style:
- an explanation of one of the meanings of the Xiaomi company logo (/J\
^), which has the shape of an upturned heart, is the desire to take on all organizational issues, thereby reducing the feelings of your customers, gaining their approval and trust, literally "preserve the heart a bit": "^K J^tt LOGO jjM
• the accurate/detailed parameter for Chinese companies is characterized by the translation of a detailed verbal communicative style:
- use of artistic expressiveness: artistic turnovers: "^^S^ffl^, №
-m^mm-; epithets: -i± ^H m & ^ m -MI *
m MM ii W® MM m superlative comparisons: ffi^ M
ft № r^ № ± mm 0JS № as well as detailed
descriptions and roundabouts;
• according to the parameter personality-oriented / status-oriented, Chinese companies are characterized by a commitment to a status-oriented verbal communicative style:
- can be seen in lowering the importance of the speaker and increasing
the importance of his clients: the desire to perfectly
fulfill the tasks and promises: jft^^M' "; desire to simplify the life of their customers:
r^mm, itmw&rnwimmnm^mTft, ^^mmih^®
• according to the specificity / diffusivity parameter, Chinese companies are characterized by the prevalence of diffusivity, which consists in a high degree of communicative activity and the existence of non-working relationships, and informal communication plays an important role for representatives of the Chinese linguistic and cultural community:
- the tendency to actualize the concept of the family: as representatives
of a high context culture, the use of the pronouns ^(I), ^(i](We) with such tokens as: company, users, customers, idea, ideology, mission and etc.: "^ilimffl^", fl]'^"; the use of advertising campaigns that focus on friendly and family relationships: "^fM^M^ftP^Mf^^M",
as well as the availability of photographs depicting company
employees during interaction in situations of everyday communication: photographs from sports competitions within the company, attending conferences and the like.
Conclusion. It should be noted that these research results and the choice of verbal communicative styles are directly related to such a feminine feature of the Chinese national-cultural community as "face preservation" in the process of communication. This feature was formed over a long period of time under the influence of Confucianism and Taoism, which in turn contributed to the establishment of one of the most important concepts of the modern Chinese -harmony, both external and internal. Consequently, this phenomenon was certainly reflected in the features of communication: the Chinese people are extremely sensitive to everything that surrounds them, therefore, when communicating, they try to adhere to an attentive communicative style, which also forms and supports the concept of a person. This is reflected in the language tools and tactics used.
The results of this study will be useful not only for entrepreneurs who seek to enter the Chinese market, but also for those whose activities are directly related to interaction with Chinese linguistic culture.
Литература:
1. Чистова Е. В. (2019). Когнитивные техники транскрибирования брендированного контента: научное издание [когнитивные техники транскрибирования брендированного контента: научное издание], in Cognitive Language Studies, 37, 963-967.
2. Collins R. W. (2002). Локализация программного обеспечения для Интернет-программного обеспечения: проблемы и методы, в IEEE Software, 19 (2), 74-80.
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