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3INTER EDUCATION & GLOBAL STUDY
Original paper
© A.S. Shoyimov1^_
1Buxoro davlat universiteti, Buxoro, O'zbekiston
Annotatsiya
KIRISH: chat GPT-ning sayyohlik agentliklari bilan integratsiyalashuvi nafaqat evolyutsiya, balki mijozlar bilan bog'lanish va operatsiyalarni soddalashtirish yo'lidagi inqilobni ham ifodalaydi. Turizm va sayyoylik sohasida chat GPTdan foydalanish bugungi kunnining dolzarb masalalaridan biridir.
ChatGPT mijozlar so'rovlarini ko'rib chiqish, bron qilish ma'lumotlarini, mahalliy diqqatga sazovor joylarni, marshrut tavsiyalarini taqdim etish uchun ishlatilishi mumkin. Bu mijozlarga xizmat ko'rsatishni yaxshilashi va sayohat tajribasini yanada qulayroq qilish imkoniyatini beradi. ChatGPT sayyohlarga marshrutlar, mehmonxonalar, restoranlar, diqqatga sazovor joylar uchun tavsiyalar va boshqalarni taklif qilish orqali sayohatlarini rejalashtirishga yordam beradi. Bu esa sayohat qilishni rejalashtirayotgan joyni bilmaganlar uchun foydalidir. Bundan tashqari ChatGPT turli tillarda ishlashga qodir, bu esa uni butun dunyo bo'ylab sayyohlar bilan muloqot qilish uchun qulay vositaga aylantiradi. Bu muloqotni osonlashtirishga va ona tilida ma'lumot berishga yordam beradi. Sayohat vaqtida sayyoh biror yordamga muhtoj sezsa, yoki biror savol tug ilsa, ChatGPT real vaqt rejimida yordam ko'rsatishi mumkin. Turistlar kerakli ma'lumot va yordamni tezda olishlari mumkin.
MAQSAD: o'rganishlar natijasida mijozlarga yuqori darajada moslashtirilgan xizmatlarni taqdim etish uchun GPTdan foydalanish usullari ko'rib chiqildi. Asosan real vaqt rejimida GPTning imkoniyatlari tahlil qilindi, tavsiyalar ishlab chiqildi. GPT sayohatchilar uchun ularning afzalliklari va qiziqishlari asosida shaxsiy tavsiyalar yaratish uchun ishlatilishi mumkinligi, masalan, har bir sayyohning shaxsiy xohish-istaklarini hisobga olgan holda dam olish maskani, ko'ngilochar va restoranlarni tanlashda yordam berish, GPT turistlarga marshrutlarni rejalashtirish, mehmonxonalarni bron qilish va ob-havo, mahalliy diqqatga sazovor joylar va madaniyat haqida ma'lumot berishda yordam berishi mumkin. GPT dan sayyohlik kompaniyasining chatbotlarida foydalanish mijozlarning savollariga javoblarni avtomatlashtiradi, sayohatchilar uchun 24/7 qo'llab-quvvatlash va yaxshilangan xizmatni taqdim etadi. Turizm sohasida qo'llaniladigan GPT sohadagi barcha xizmatlarni osonlashtirish usullarini o'rganish va uni imkoniyatlarini yoritib berish ilmiy jarayonning asosiy maqsadi bo' lib hisoblanadi.
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MATERIALLAR VA METODLAR: neyron tarmoqlar byudjet va shaxsiy manfaatlardan kelib chiqqan holda sayohatni tashkil qilish, optimal parvozlar, mehmonxonalar va tadbirlarni qidirishga sarflangan vaqtni sezilarli darajada qisqartirishi, turli xizmatlarni taklif qilishi mumkin. Neyron tarmoqlar va plaginlar ushbu jarayonda yordam beradigan turli xil ilovalar va onlayn xizmatlarni taklif qiladi. Katta ma'lumotlar bazasini tez tahlil qilish orqali barcha imkoniyatlardan foydalanib, eng yaxshisini tanlash imkonini beradi. Neyron tarmoqlarning imkoniyatini o'rganish jaroyonida soha bo'yicha turli so'rovlar berilib, aniq natijalar olindi. Sohaning barcha yo nalishlari bo'yicha GPT dan foydalanish imkoniyati o'rganib chiqlidi.
Xorijiy ilmiy adabiyotlar tahlili asosida turizm va sayohat tizimidagi imkoniyatlar o'rganib chiqildi.
MUHOKAMA VA NATIJALAR: turizmda GPT dan foydalanish shaxsiylashtirilgan tavsiyalar berish, marshrutni rejalashtirishda yordam berish va mahalliy diqqatga sazovor joylar haqida ko'p tillarda ma'lumot berish, turistik tajribani yaxshilash orqali mijozlar tajribasini yaxshilashi mumkin. GPT turizmda sayohatni rejalashtirish bo'yicha shaxsiy tavsiyalarni yaratish, sayyohlar uchun aqlli virtual yordamchilarni ishlab chiqish, avtomatik tarjima va yanada qulayroq va qiziqarli sayohat tajribasiga hissa qo'shadigan boshqa ko'plab ilovalarni yaratish uchun ishlatilishi mumkin.
XULOSA: neyron tarmoqli ilg'or tabiiy tilni qayta ishlash texnologiyasi turizm agentliklarida sayohat tajribasi va operatsion samaradorlikni o'zgartirish uchun taklif qilishi mumkin bo'lgan cheksiz imkoniyatlarni beradi:
ChatGPT sayohatchilarni qo'llab-quvvatlash va jalb qilishni yaxshilash uchun kechayu kunduz yordam taklif qiladi; bron qilish jarayonini soddalashtiradi va uni yanada samaraliroq va foydalanuvchilarga qulay qiladi; umumiy sayohat tajribasini yaxshilagan holda moslashtirilgan sayohat takliflarini taqdim etadi; real vaqt rejimida, aniq ma'lumotni etkazib beradi, sayohatchilarga rejalashtirishda yordam beradi; maqsadli va samarali turizm marketingi strategiyalarini amalga oshirish imkonini beradi; mijozlarning o'zaro aloqalari va so'rovlarini avtomatlashtirish orqali operatsion xarajatlarni kamaytiradi; yaxshiroq xizmat ko'rsatish va tajribani sozlash uchun qimmatli fikrlarni to'playdi; til to'siqlarini yo'q qiladi, xalqaro sayohatchilarga yordam va ma'lumot beradi.
Kalit sozlar: bronlash, sayohatni rejalashtirish, ko'p tilli muloqot, tahlil qilish, chatbot, turist, risk.
Iqtibos uchun: Shoyimov A.S. Turizm va sayohatda gptdan foydalanish. // Inter education & global study. 2024. №4(1). B. 295-304.
ИСПОЛЬЗОВАНИЕ GPT В СФЕРЕ ТУРИЗМА И ПУТЕШЕСТВИИ
© А.С. Шоймов1Н
1 Бухарский государственный университет, Бухара, Узбекистан
Аннотация
Ilmiy-nazariy va metodik jurnal Научно-теоретический и методический журнал Scientific theoretical and methodical journal
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ВВЕДЕНИЕ. интеграция Chat GPT с туристическими агентствами является не только эволюцией, но и революцией в привлечении клиентов и оптимизации операций. Использование Chat GPT в индустрии туризма и путешествий является одним из актуальных вопросов.
ChatGPT может быть использован для обработки запросов клиентов, предоставления информации о бронировании, местных достопримечательностях и рекомендациях маршрутов. Это помогает улучшить обслуживание клиентов и обеспечивает более комфортное путешествие. ChatGPT помогает туристам спланировать свои поездки, предлагая рекомендации по маршрутам, отелям, ресторанам, достопримечательностям и прочее. Это полезно для тех, кто не определился с направлением путешествия. Кроме того, ChatGPT поддерживает работу на различных языках, что делает его удобным средством общения с туристами со всего мира. Это способствует улучшению коммуникации и предоставлению информации на родном языке. ChatGPT может оказать помощь в реальном времени, если туристу понадобится поддержка или возникнут вопросы во время поездки. Туристы могут быстро получить необходимую информацию и помощь.
ЦЕЛЬ: в процессе исследования были рассмотрены способы использования GPT для предоставления высокоиндивидуализированных услуг клиентам. Основной упор делался на анализ возможностей GPT в реальном времени и разработку рекомендаций. GPT может быть использован для создания персонализированных рекомендаций для путешественников на основе их интересов и предпочтений, например, помогая выбирать курорты, развлечения и рестораны исходя из их личных предпочтений. Туристы могут использовать GPT для планирования маршрутов, бронирования отелей, получения информации о погоде, местных достопримечательностях и культуре. Интеграция GPT в чат-боты туристических компаний автоматизирует ответы на вопросы клиентов, обеспечивая круглосуточную поддержку и улучшенный сервис для путешественников. Основная цель данного исследования заключается в изучении методов оптимизации всех видов услуг, использующих технологию GPT в туристической сфере, с последующим уточнением их возможностей.
МАТЕРИАЛЫ И МЕТОДЫ: нейронные сети могут значительно сократить время, затрачиваемое на организацию путешествий, поиск оптимальных рейсов, отелей и мероприятий, предложение различных услуг в зависимости от бюджета и личных интересов. Они предлагают множество приложений и онлайн-сервисов, которые упрощают этот процесс. Быстрый анализ больших объемов данных позволяет выбрать лучшие варианты, используя полный спектр возможностей. Изучив возможности нейронных сетей в данной области, были получены конкретные результаты от различных запросов. Также проанализировано применение GPT в различных сферах промышленности.
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Ilmiy-nazariy va metodik jurnal Научно-теоретический и методический журнал Scientific theoretical and methodical journal
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На основе анализа зарубежной научной литературы изучены возможности применения в системах туризма и путешествий.
ОБСУЖДЕНИЕ И РЕЗУЛЬТАТЫ: использование GPT в сфере туризма способствует улучшению обслуживания клиентов, предоставляя персонализированные рекомендации, помощь в планировании маршрута и многоязычную информацию о местных достопримечательностях, что улучшает общий туристический опыт. GPT может быть использован для создания персонализированных рекомендаций по планированию поездок, разработки интеллектуальных виртуальных ассистентов для туристов, автоматического перевода и других приложений, способствующих более удобному и увлекательному путешествию.
ЗАКЛЮЧЕНИЕ: безграничные возможности, которые передовые технологии обработки естественного языка с помощью нейронных сетей могут предложить для преобразования опыта путешествий и повышения эффективности работы туристических агентств:
ChatGPT предлагает круглосуточную поддержку для улучшения поддержки и вовлеченности путешественников; упрощает процесс бронирования и делает его более эффективным и удобным для пользователя; предоставлять индивидуальные туристические предложения, которые улучшат общее впечатление от путешествия; предоставляет точную информацию в режиме реального времени, помогает путешественникам планировать; позволяет реализовать целевые и эффективные стратегии туристического маркетинга; снижает эксплуатационные расходы за счет автоматизации взаимодействия и запросов клиентов; собирает ценные отзывы, чтобы обеспечить лучшее обслуживание и персонализировать опыт; разрушает языковые барьеры, предоставляет помощь и информацию международным путешественникам.
Ключевые слова: бронирование, планирование путешествия, многоязычное общение, анализ, чат-бот, турист, риск.
Для цитирования: Шоймов А.С. Использование gpt в сфере туризма и путешествий. // Inter education & global study. 2024. №4(1). С. 295-304.
USING GPT IN TOURISM AND TRAVEL
© Shoimov Adiz Sadredinovich1H
1Bukhara State University, Bukhara, Uzbekistan_
Annotation
INTRODUCTION: Chat GPT's integration with travel agencies is not only an evolution but also a revolution in customer acquisition and streamlining operations. The use of Chat GPT in the tourism and travel industry is one of the pressing issues.
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ChatGPT can be used to handle customer queries, providing booking information, local attractions and route recommendations. This helps improve customer service and ensures a more comfortable journey. ChatGPT helps tourists plan their trips by offering recommendations on routes, hotels, restaurants, attractions and more. This is useful for those who have not decided on the direction of travel. In addition, ChatGPT supports multiple languages, making it a convenient way to communicate with tourists from all over the world. This helps to improve communication and provide information in the native language. ChatGPT can provide real-time assistance if a traveler needs support or has questions during their trip. Tourists can quickly obtain the necessary information and assistance.
AIM: the study examined how GPT can be used to provide highly personalized services to clients. The main emphasis was on analyzing GPT capabilities in real time and developing recommendations. GPT can be used to create personalized recommendations for travelers based on their interests and preferences, for example, helping them choose resorts, activities and restaurants based on their personal preferences. Tourists can use GPT to plan routes, book hotels, get weather information, local attractions and culture. Integrating GPT into travel company chatbots automates responses to customer questions, providing 24/7 support and improved service for travelers. The main goal of this study is to study methods for optimizing all types of services using GPT technology in the tourism sector, followed by clarifying their capabilities.
MATERIALS AND METHODS: neural networks can significantly reduce the time spent on organizing travel, finding the best flights, hotels and activities, offering various services depending on the budget and personal interests. They offer many apps and online services that make this process easier. Rapid analysis of large volumes of data allows you to select the best options using a full range of options. Having studied the capabilities of neural networks in this area, specific results were obtained from various queries. The application of GPT in various industrial fields is also analyzed. Based on the analysis of foreign scientific literature, the possibilities of application in tourism and travel systems were studied.
DISCUSSION AND RESULTS: the use of GPT in tourism improves customer service by providing personalized recommendations, itinerary planning assistance, and multilingual information on local attractions, thereby improving the overall tourism experience. GPT can be used to create personalized travel planning recommendations, develop intelligent virtual assistants for tourists, automatic translation and other applications that contribute to a more convenient and enjoyable travel experience.
CONCLUSION: the limitless possibilities that advanced natural language processing technologies using neural networks can offer to transform the travel experience and improve the efficiency of travel agencies:
ChatGPT offers 24/7 support to improve traveler support and engagement; simplifies the booking process and makes it more efficient and user-friendly; provide customized travel offers that enhance the overall travel experience; provides accurate information in real
Ilmiy-nazariy va metodik jurnal Научно-теоретический и методический журнал Scientific theoretical and methodical journal
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time, helps travelers plan; allows you to implement targeted and effective tourism marketing strategies; reduces operating costs by automating interactions and customer requests; collects valuable feedback to provide better service and personalize the experience; breaks down language barriers and provides assistance and information to international travelers.
Key words: booking, travel planning, multilingual communication, analysis, chatbot, tourist, risk.
For citation: Shoimov Adiz Sadredinovich. (2024) 'Using gpt in tourism and travel', Inter education & global study, (4(1)), pp. 295-304. (In Uzbek).
ChatGPT is a language model developed by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture. The "GPT" in ChatGPT stands for "generative pretrained transformer". It is a type of artificial intelligence model that excels at understanding and generating human-like text based on a given context.
There are several ways to promote tourism with ChatGPT. For example, you can create a GPT-based chatbot that answers tourists' questions about attractions, places to stay, restaurants, and more.
From ChatGPT, you can create personal travel recommendations, choose routes and even organize virtual tours to different countries and cities. All this helps to attract more tourists and increase interest in various travel destinations.
Typically, chatbots are used to collect information from customers, improve response times to resolve customer service issues, and/or request directions when needed. While some chatbot apps rely on sophisticated AI systems to process content, others work more like automated response sequences. In simple terms, they can scan specific keywords and common phrases from one or more databases to generate responses, usually through a sequence of messages [2,62].
AI is utilized to gather and analyze real-time data on tourist flows, weather conditions, transportation availability, and other pertinent factors. This empowers tourist destinations to make informed and proactive choices to handle visitor flows, prevent congestion, and improve the quality of the tourist experience. Furthermore, AI algorithms can also predict trends and patterns in tourist behavior, allowing destinations to tailor their offerings and marketing strategies accordingly. By harnessing the power of AI, tourist destinations can optimize their resources, enhance sustainability practices, and create personalized experiences that cater to the diverse needs of travelers.
Key features of ChatGPT include:
1. Pre-training: Like its predecessors, ChatGPT is pre-trained on a large dataset containing parts of the Internet. This allows the model to learn grammar, facts, reasoning and understanding of a wide range of topics.
2. Generative nature: ChatGPT is designed to generate coherent and contextual responses. It can be used for a variety of natural language processing tasks, including conversation, writing assistance, and information retrieval.
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3. Transformer Architecture: It is built on the Transformer architecture, which is known for its efficiency in processing sequential data like text. Transformers allow the model to capture long-range correlations in the data.
4. Flexibility: ChatGPT can be fine-tuned for specific tasks or domains, making it versatile for a variety of applications, such as customer support, content creation, or chat-based interfaces.
To organize virtual tours using ChatGPT, you first need to determine the places you want to show virtual tourists. Then the user can develop a script or a list of attractions that he plans to show on the tour.
Next, using GPT, you can create a chatbot that takes a virtual tour and answers questions from attendees. ChatGPT helps create engaging and informative virtual travel content by adding additional facts, stories and analogies.
ChatGPT can also be used to interact with tour participants, ask them questions, and offer polls or games to make the virtual tour more fun and interactive.
To attract more participants and increase interest in the offers, you can promote the virtual tour through social media, website or specialized online travel platforms.
The following types of services can be provided through GPT: Personalized customer service. Using TRAVEL CHAT, Chat GPT can communicate with customers in an intuitive and targeted way, from answering frequently asked questions to providing detailed information about the destination and booking.
Effective booking management. Simplifying the booking process by implementing a booking management system with ChatGPT. Customers can efficiently book tickets, check availability and change routes, improving operational efficiency and customer satisfaction.
Personal recommendations for tourists. Leveraging the power of GPT Chat to analyze preferences and provide personalized recommendations. From destinations to activities and accommodations, customers can be offered itineraries tailored to their personal tastes.
Interactive marketing. Travel AI can be integrated into interactive digital marketing efforts. From communicating on social networks to creating personalized companies, AI can be the user's companion in attracting customers and promoting special offers.
Planning events and groups. GPT TRAVEL CHAT facilitates event and group travel planning with the ability to coordinate logistical details, provide accurate information and manage the unique needs of each group.
Language and accessibility. It is possible to overcome language barriers by using artificial intelligence to travel and communicate in multiple languages. Expand your global reach and offer services to diverse audiences without worrying about language barriers.
Predictive data analysis. Chat GPT can be used to analyze patterns and trends in the collected data. This tool can provide predictive information about customers' travel preferences, allowing the user to anticipate demand and tailor your service offerings.
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Interactive website. Website usability can be improved with a virtual assistant powered by ChatGPT. It has the ability to facilitate navigation, answer questions and offer customized options to visitors.
Training of employees. GPT Chat should be used as an employee training tool. From new protocols to detailed address information, Chat GPT can be a valuable source of information for your team.
Constantly flexible. A travel agency should maintain a mindset of constant adaptation by learning new ways to use GPT chat. Technology is evolving and an agency can benefit from being at the forefront of innovation in the travel industry.
What is GPT CHAT TRAVEL and how to implement it in a travel agency? The integration of Chat GPT into a travel agency represents not only an evolution, but also a revolution in the way to connect with customers and simplify operations. Discover the endless possibilities this advanced natural language processing technology can offer an agency to transform the travel experience and operational efficiency.
By integrating Chat GPT into a travel agency, the user will have increased efficiency, increased customer satisfaction, and a completely transformed travel experience.
ChatGPT can be used in a variety of ways to improve user experience, provide information and offer personalized support in the tourism industry. Here are some applications:
1. Customer Support and Inquiries: Chatbots for FAQs: Implementing chatbots powered by ChatGPT on travel websites or apps can help answer frequently asked questions, provide quick and accurate information about destinations, accommodations and activities. Real-time support: ChatGPT can be integrated into live chat systems to offer real-time support, helping users with travel queries, booking issues or general information.
2. Travel planning: Customized Recommendations: ChatGPT can help users plan their trips by offering personalized recommendations based on their preferences, such as preferred activities, budget constraints, and travel dates. Itinerary Creation: Users can interact with ChatGPT to create detailed itineraries that include recommendations for attractions, restaurants and local experiences.
3. Language translation: Real-time translation: ChatGPT can be integrated with translation services to provide real-time language translation support, helping tourists communicate more effectively in foreign countries.
4. Local information: Local Insights: ChatGPT can inform users about local culture, customs and events, increase their understanding of the destination and encourage cultural appreciation. Emergency information: ChatGPT can provide information about emergency services, health facilities and safety advice for tourists.
5. Creating travel content: Blog and Content Support: Content creators in the tourism industry can use ChatGPT to create interesting and informative articles, blog posts, or social media content about a variety of travel topics.
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6. Availability: Usable information: ChatGPT can help make travel information more accessible to users with different needs by providing information in different formats, such as audio or simplified text.
7. Market research: User Feedback Analysis: ChatGPT helps businesses improve their offerings by analyzing user interactions to gather feedback on tourist experiences, preferences and areas for improvement.
While ChatGPT can greatly improve the tourism industry, it's important to balance automation with the human touch, especially in scenarios where personalization and empathy play a role, such as travel advice and customer support in unexpected situations.
Personalized Recommendations: Discuss how AI algorithms analyze traveler data to provide personalized recommendations.
Examples: Cite cases where AI-based platforms, such as travel websites or apps, suggest accommodation, activities or destinations based on the user's preferences.
Benefits: Emphasize convenience for travelers and the potential for increased customer satisfaction and loyalty for tourism businesses.
Virtual assistants and chatbots: Explain the role of AI-based virtual assistants and chatbots in the tourism industry. Use Cases: Detail how these tools help travelers with booking inquiries, itinerary planning, real-time support and troubleshooting.
Benefits: Discuss how virtual assistants improve customer service. service efficiency, reduced response time and offering 24/7 availability.
Predictive Analytics: Implement predictive analytics as a tool to predict travel trends and behavior. Application: Describe how tourism businesses use AI algorithms to analyze historical data and predict future travel patterns.
Outcomes: Discuss the benefits of data-driven decision making, such as optimizing pricing strategies, marketing campaigns, and resource management.
Augmented Reality (AR) and Virtual Reality (VR): Explain how AI can improve AR and VR in tourism.
Examples: Demonstrate applications such as virtual tours, immersive experiences, and destination previews using AR and VR.
Impact: Discuss how these technologies are impacting travel planning, increasing customer engagement and differentiating the tourism experience.
Language translation and communication: Discuss the importance of input language for travelers and the role of AI translation tools.
Implementation: Describe how AI-based translation apps and devices can facilitate communication between tourists and locals.
Benefit: Emphasize the importance of overcoming language barriers in fostering cultural exchange, customer satisfaction and inclusiveness.
Safety and security: Consider the importance of safety and security in tourism and the role of AI technologies.
Solutions: Explain how AI-based surveillance systems, facial recognition and predictive analytics can enhance security measures.
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Ethical Considerations: Privacy, Data Protection, and Responsible Use of Tracking Technology in Tourist Destinations.
Sustainable tourism: Explore the concept of sustainable tourism and the potential of AI to support environmentally friendly practices.
Examples: Highlight applications of artificial intelligence in optimizing energy use, waste management, transportation efficiency, and promoting environmental initiatives.
Benefit: Discuss the positive impact of AI-based sustainability initiatives on conserving natural resources, minimizing environmental footprints, and promoting responsible tourism practices.
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MUALLIF HAQIDA MA'LUMOT [ИНФОРМАЦИЯ ОБ АВТОРЕ] [AUTHORS INFO]
HShoyimov Adiz Sadredinovich, Buxoro davlat universiteti Turizm va mehmonxona xo jaligi kafedrasi o'qituvchisi. [Шойимов Адиз Садрединович, преподаватель кафедры туризма и гостиничного менеджмента Бухарского государственного университета.], [Shoimov Adiz Sadredinovich, lecturer at the Department of Tourism and Hotel Management, Bukhara State University.]. Manzil: O'zbekiston, 100200, Buxoro shahri, M. Iqbol ko'chasi, 11 [адреа Узбекистан, 100200, г. Бухара, ул. М. Икбол, 11], [address: Uzbekistan, 11 M. Iqbol str., Bukxara, 100200]; E-mail: a.s.shoyimov@buxdu.uz
