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THE ROLE OF MEDICAL STAFF IN PROMOTING MODERN CLINICAL
SERVICES
ABDURAKHMANOVA NODIRA ASENOVNA Teacher of special disciplines of the Department of Therapy, Turkestan Higher Medical
College
INDIRA BORANBEKOVA TURGANBEKOVINA
Teacher of special disciplines of the Department of Therapy, Turkestan Higher Medical
College
ABILTAGAI BALNUR ABILKAIMOVNA
Teacher of special disciplines of the Department of Therapy, Turkestan Higher Medical
College
IBRAGIMOVA KUMUSHBEGIM MURATZHANOVNA
Teacher of special disciplines of the Department of Therapy, Turkestan Higher Medical College. Master's student in nursing at the South Kazakhstan Medical Academy
Annotation. Rational use of labor resources is one of the main conditions for the effective operation of health care institutions, ensuring maximum safety of the population when providing the necessary medical care. The availability of a sufficient number of qualified medical personnel is an important condition for providing high-quality and affordable medical care to citizens of the country. In addition, in the process of managing labor resources, they are a necessary tool for motivating people to improve their professional skills as a guarantee of improving the quality of medical services provided to them.
Key words : motivating factors; quality of medical services; nursing; safety; health.
Rational use of labor resources is one of the main conditions for the effective functioning of health care institutions, ensuring maximum safety of the population when providing the necessary medical care. The availability of a sufficient number of qualified medical personnel is an important condition for providing citizens of the country with high-quality and affordable medical care. However, in the process of managing labor resources, they are a necessary tool for motivating the improvement of professional skills as a guarantee of improving the quality of medical services .
Key words: motivating factor; quality of health care, nursing, safety, health.
Rational use of labor resources is one of the main conditions for the effective functioning of health care institutions, ensuring maximum safety of the population when providing the necessary medical care. The availability of a sufficient number of qualified medical personnel is an important condition for providing citizens of the country with high-quality and affordable medical care. At the same time, in the process of managing labor resources, they are a necessary tool for motivating them to improve their professional skills, as a guarantee of improving the quality of medical services provided to them.
Key words: motivating factors; quality of medical care, nursing care, safety, health.
Relevance of the topic: The promotion of modern outpatient services should include motivating factors for improving the qualifications of mid-level medical personnel and improving the quality of medical care.
Stimulation of labor activity leads to the development of the potential of workers and society as a whole. Stimulation of labor activity is one of the means of implementing the motivational mechanism.
Employees at the highest level of the organization must satisfy their needs as much as possible, which will then develop our society and people will begin to develop themselves, as well as expand the capabilities of the organization. [ 2]
The relevance of studying the quality of life is an important factor in the formation of health care, and health workers are considered one of the social groups experiencing all the real problems of modern public life. Medical workers solve patients' problems along with their own life problems and experience double socio-psychological stress.
The work of medical workers has a number of features. The work of a nurse is characterized by daily responsibility for the health and lives of other people, daily communication with different human characters, making urgent decisions, self-discipline, physical and spiritual effort, and many stressful situations. Therefore, it is important to pay special attention to nurses and take measures to improve their work. Medical personnel are more actively involved in the treatment process than other categories of personnel. Provides care and regular monitoring of patients through nursing care.
The World Health Organization (WHO) views health workers as a real potential to meet the growing population needs for affordable health care.
The characteristics of work and working conditions of nurses are affected by a number of negative professional factors on their body: microclimatic conditions, long work and night shifts, part-time work, high nervous and emotional stress, forced working posture, insufficient lighting of workplaces, harmful working conditions, chemicals, biological agents, and so on.
Despite the complexity of the daily work of nurses, the number of people dissatisfied with their work does not decrease. This is also evident from the results of surveys conducted in foreign countries. For example: in Germany, a survey of 2,131 patients showed unsatisfactory results of medical care. 63% of patients believe that they are not given time and attention, 44% noted that they do not want medical personnel not to explain the doctor's orders, etc. In order to improve the quality of medical care, in particular, much attention is paid to the quality of nursing services. Therefore, the problem of stimulating the professional activity of nurses is a pressing health care issue. [ 2]
Nursing service is an integral part of the health care system aimed at solving individual and social problems.
Despite the responsibilities assigned to the medical service, there are currently some trends in the development of mid-level medical personnel that negatively affect the state of labor motivation. One of the main reasons affecting the labor motivation of employees is the level of material remuneration for work and the fairness of this remuneration. For employees, this factor is not only a supporting and regulating motivational factor, but also plays a decisive role in deciding whether to continue working in an organization or in medicine. Therefore, it is important to use various motivational factors in increasing the working capacity. nurses.
Motivation is a complex psychological phenomenon that causes much debate among psychologists who adhere to different psychological concepts. Motivation can be defined in different ways. On the one hand, motivation is the process of motivating oneself and others to act in order to achieve personal or organizational goals.
The motivation function influences the workforce of the organization in the form of stimulation of effective work, social influence, collective and individual motivational events. These forms of influence stimulate the work of management subjects, increase the efficiency of the entire management system of the organization. [ 3]
The structure of labor motives includes:
- satisfaction of employee needs;
- a blessing that can satisfy this need;
- work activities required to obtain benefits;
- price - material and moral costs associated with the implementation of work activities.
Factors of employee motivation:
The need to work in a successful and well-known company. Here the main role is played by reputation or the so-called "enterprise brand", which is proud to be actively involved in the life of the organization.
Interesting workplace. Hobbies and work are synonyms. If an employee's work brings pleasure, allows self-realization, then the person's work will be successful and productive.
Material incentives. All types of bonuses, premiums and actual wages are a component of this factor.
It is impossible to change people's attitudes towards work by law, since this is a long evolutionary process, but it can be accelerated if we carefully assess the real situation and take into account its causes.
As a result of research conducted in the USA and Russia, it was established that social motivation for work is important for nurses with an optimal motivational complex.
Intangible gifts
In addition to the flexible system of remuneration, American companies are characterized by the use of non-material means of motivating employees. The company's employees are usually available:
• employer-paid health insurance;
• refresher courses;
• free lunch;
• corporate holidays ;
• joint trips .
Material encourage
Difficult in the States employees encourage system wages payment into the system based on The Most often American Job giving according to the bonus scheme payment does : hour every time payable fee too bonus and r another modifications . [ 3]
Organization employees administration efficiency increase For necessary orders
Action efficiency increase ways Name Plan
Encouragement work monthly rating system entrance - monthly grade system entrance ; - every employee Job grade system know must ; - conversation grade sheet create ; - innovations is displayed meeting to lead necessary ; - information publication , rating systems rules And discounts
Job organization improvement , staff control to the process attract - organizational structured consideration ; - again organizations organizational in structures employees attitude into consideration survey to lead ; - anonymous offers field contribution , ideas some solutions O employees opinion into consideration sits accepted attention translation ; - ninety each , each department employee first with the head meet , everyone employee In the evening dinner , lunch to food , with effects exchange and listen ready What feels
Employees teaching And development , work quality increase - So in a row , personnel department data base employees qualification forms and this is with data fills ;
Talented employees personnel identification benefit attract ; - experienced employees train training , rainings For award , age employees For interior rainings to lead
With work coating - year every time university All employees teaching For All in all success percent share divide it university All in departments approximately equal proportionally divided , year at the beginning every department boss to the staff to the staff For teaching plan selected to the budget in accordance with sends ; - General Director of the HP division All in all plan and claims does . Organization And To prepare for this plan in accordance with be needed
Different socio-economic programs development And entrance - for children For to the camps For sanatoriums offer continue ; - employees medical insurance choose offers ; - for children For sport rehabilitation program continue ;
I was expecting result :
for staff enough life r life level give make ( suitable Job conditions corresponding salary And enterprise level social protection );
• employees private capabilities entrance And development ;
• Acceptable socio-psychological climate ( age ratio , awareness , management And with colleagues without conflict attitude );
Conclusion: As a result of the data obtained, the following conclusion can be made: high and stable income, the opportunity to work in good conditions, the need to manage and reward the achievements of colleagues are important and valuable for employees. In addition, the scope of application of motivation is very wide, and the result of the practical application of this knowledge has proven to be very great in various fields of activity, including in the field of health care. [ 3]
REFERENCES:
1. Houston S. 2008. Preparing Senior Nurses for the 2020 Agenda. Journal of from Care Management , November .
2. https://moluch.ru/archive/127/34740/
3. https://bilim-all.kz/article/9282
