CC BY
48
Section 5. Machinery construction
Section 5. Machinery construction
Aslanov Zabit Yunus, Candidate of Technical Sciences, Assoc. Professor E-mail: [email protected] Abdullayeva Sevinc Museyib, Azerbaijan State Economic University, Dept. of"Standardization and Certification", post-graduate, teacher
E-mail: [email protected]
The role of management processes in the integration of quality management systems for the engineering enterprises in Azerbaijan
Abstract: The purpose of this paper is to design the process of quality management at the engineering enterprises ofAzerbaijan. On the basis ofprevious works, authors propose the procedure for definition of management processes by production quality according to ISO 9001-2001. Also the article describes the ways of establishment of integrated systems of quality management with business orientation.
It is concluded that in search of optimal solutions in the quality management system, in the evaluation of stakeholders’ satisfaction with engineering production quality, the theory of inaccurate sets can be applied. Further research may be appointed in order to develop methods for modeling and optimization in the process of manufacturing engineering products, as well as the use of software systems.
This paper provides new evidence about a still unexplored topic, trying to bridge the existing gap in the literature about the quality management system and its implementation at the Azerbaijan enterprises.
Keywords: quality control; system analyses; business management; mechanical engineering.
For the last years a greater emphasis is put on of the engineering industry in Azerbaijan. The issue of mastering of manufacture of competitive production is brought to the limelight, as the most priority problem. As engineering enterprises manufacture high technology production, which is responsible by its destination and complex by its composition, quality assurance of this production is an important scientific and technical problem [5, 179].
For quality of production and services in the engineering enterprise, the quality management system (QMS) is to act in accordance with standards of ISO 9001-2001. And establishment of QMS in the enterprise consists of design and realization stages of this project, which is studied in detail in corresponding literatures [4, 225].
However, the procedure of solution of such issues, as detection of QMS processes, its definition and description isn’t developed sufficiently [5,160]. With the purpose, first of all, it is necessary to maintain the classification of all processes and procedures (fig.1), taking place in the engineering enterprise. During classification of processes, it is possible to take classification of set of processes, obtained on base of the system analyses, as a primary base [2, 34].
According to this classification, a set of processes, connected with production quality, is divided into the following five main classes:
1. Business processes of manufacture of production or services.
2. Processes of life cycle of production or services.
3. Main technologic processes of production or services.
4. Providing processes of manufacture of production or services.
5. Processes of quality management system.
The experience of engineering enterprises indicates, that detection and description of QMS processes, is an important factor for development of the plant program on analyses of defects of manufactured production, its elimination or decrease. Within QMS frames such program promotes to realization of the quality management principles according to standards ISO 9001-2001. Along with this, favorable conditions are being created for improvement of the quality of QMS processes and provision of integration of QMS with business [1, 204].
For integration of QMS with business in the engineering enterprises, it is necessary to restructure the management system, which doesn’t meet modern requirements and to direct this system, as a whole, towards production quality, that is, it is required to conduct business reengineering of processes. With aim to facilitate solution of this problem, it is possible to design and introduce the quality management system with business process orientation [6, 150].
26
The role of management processes in the integration of quality management systems for the engineering enterprises in Azerbaijan
Fig. 1. Classification of processes for the machinery manufacturing
The basis of QMS with typical business process orientation is the business process, and the business process consists of sub-processes of the product life cycle. On base of typical business process, specific business processes, depending on purposes of enterprise in quality area are to be formed. Establishment of the QMS with the business process orientation contributes not only to certification of meeting with requirements ofISO 9001-2001 standards, but also to provision ofincrease of competitiveness and economic productivity of the enterprise.
Introduction of the QMS with typical business process orientation in the engineering enterprises of Azerbaijan allows decreasing difference existing between certification of quality systems and actual results of improvement of production quality, to increase, as a whole, operation productivity of the enterprise [3, 12].
The most important element of the QMS, including typical business process orientation is a procedure of a typical quality management [3, 11]. While applying this procedure, the management of the enterprise must select prospective production or information on base of optimal strategy of range. Then the business process, relating to manufacture and to sale of production and directed to formation of consumer cost of this production is to be identified.
In the organizational chart it is necessary to select the business process of the production manufacture, then business process of product manufacture is to be subjected to decomposition into internal processes of the life cycle of production. For each sub-process it is necessary to define the management system of characteristics, which allows its absolute measurement.
These works are conducted at two stages: first, the preparation of processes of the life cycle of production for application according to standards ISO 9001-2001 is conducted on base of fig. 2, and then organization of the management ofbusiness process on base of fig. 3 is conducted. Described methodic of the quality management of business processes is introduced for application at the engineering plant, producing the oil-field equipment. Thus, methods of analysis of functionality-cost and functionality-cost-labor content are applied.
Fig. 2. Scheme QMS process of product life cycle
27
Section 5. Machinery construction
Taking into account that in the engineering enterprise QMS does not exist separately from general management, particularly, from labor and environment safety management, the establishment of “Integrated system of quality, labor and environment safety (ISQLES)” is proposed. The structural model ISQLES may be developed on base of the QMS ISO 9001-2001 by adding two elements on labor
safety and environment protection [3, 9]. On base of structural model ISQLES the collection of requirements, presented in mathematical form may be developed. By considering these requirements, the hierarchical structure of ISQLES documentation, covering all types of QMS documentation, including policy, goals, general management, registered procedures and records, is formed.
Fig. 3. Organization Quality Management Business Process
Great influence is exerted to QMS multivariate analysis in new standards of ISO 9001-2000. This issue becomes complicated repeatedly in integrated QMS. For its solution the method of multivariate system analysis of data on quality is applied. The method is developed on base of multivariate statistical analysis and information technologies with the artificial intellect.
Fig. 4. Quality data multidimensional model scheme
The structural scheme of proposed model is based on multivariate model of data on quality, represented in fig.4. Main elements of this model are as follows:
1. Information layers are cited in fig. 4, as conditional lines, defining multivariate phase of data on quality.
2. Indicators or facts, that is, backbone node of data.
3. Data cube is multivariate analysis of data about quality and it is a subspace of directly accomplished database. The
Cube sides are called, as axes possessing hierarchic structure and play a role of index of analyzed information. Conditional description of data cube, formed at solution of two issues of multivariate analysis of data on quality, is represented on fig. 5.
The mathematic support of the data analysis on quality is based on sets and spaces of final measurement and statistical analysis of applied multivariate regression. The software is developed on basis of application of toolbox of Microsoft Server-2000. The method of the multivariate analysis of data on quality is presented to the “Baku plant of oil engineering” for the complex analysis of results of QMS audit. On base of formed data cube (fig. 5, a) the top management of the enterprise solved issues of QMS benefit analysis. In the shops of the plant producing oil-field equipment, the method of the multivariate analysis, aimed at definition interdependence of quality of processes (fig. 5, b) is applied.
For the development of software of system modeling and management optimization, the subsystem of computer support of process of adoption of optimal decisions is proposed. The managers on quality and the auditors are envisaged, as its users. Block diagram of such subsystem is presented in fig. 6.
The nucleus of the computer subsystem of modeling and optimization of decisions in quality system is the multivariate database about quality, which is constructed on base of multivariate model. The multivariate analysis of data about quality and the process of adoption of optimal decisions are provided in the ECM by means of seven functional modules. Each of these modules may be realized in the form of program complex.
28
The role of management processes in the integration of quality management systems for the engineering enterprises in Azerbaijan
Thus, it is possible to conduct an estimation of stability of interested parties, as engineering production. Methods of of optimal decisions taking into account inaccuracy of data modeling and optimization in the process of manufacturing
about quality. The theory of rough sets may be applied search- of engineering production and also application of program
ing for optimal decisions in QMS, estimating satisfaction complexes are among issues, pending its decision.
Fig. 5. Cube quality data: a) a multi-dimensional analysis of the results; b) the error processes and multivariate analysis of the cost
Fig. 6. Computer support for optimal solutions in QMS
References:
1. Мамедов Н. Р. Квалиметрия и управление качеством. Азербайджанский Государственный Экономический Университет, - Баку, 2013.
2. Мирошников В. В. Методологические основы системного моделирования и оптимизации менеджмента качества в машиностроении. - М., 2005, - 36 с.
3. Асланов З. Ю. Теоретические и прикладные аспекты современной науки. Сборник научных трудов по материалам V международной научно-практической конференции. - г. Белгород, 2014.
4. Осипов Ю. И. Управление качеством в машиностроении. - М.: Наука, 2009, - 399 с.
5. Мирошников В. В. Совершенствование системы менеджмента качества малого предприятия на основе модели самооценки. - Курск, 2009, - 32 с.
29
