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JOURNAL OF CLINICAL MEDICINE OF KAZAKHSTAN
Original Article
(E-ISSN 2313-1519)
DOI: : https://doi.org/10.23950/jcmk/11327
Satisfaction of elderly patients undergoing orthopedic surgery in terms of nursing care and affecting factors
Figen Digin1, Zeynep Kizilcik Ozkan2, Gurcuhan Fidan3
'Department of Surgical Nursing, Faculty of Health Sciences, Kirklareli University, Kirklareli, Turkey 2Department of Surgical Nursing, Faculty of Health Sciences, Trakya University, Edirne, Turkey 3Oncological Surgery Clinics, Ankara City Hospital, Ankara, Turkey
Abstract
Background: Patient satisfaction is accepted as a criterion in the evaluation of nursing care, it's important to know the factors affecting satisfaction.
Aim: The aim of this study was to determine the satisfaction of elderly patients with orthopedic surgery and factors affecting.
Material and methods: This descriptive study was conducted with 135 patients who undergoing orthopedics surgery. Data were collected using Patient identification form and Newcastle Satisfaction with Nursing Scales. Mann Whitney U, Kruskal Wallis H tests and correlation analysis were performed.
Results: The mean score of the patients on the Newcastle Satisfaction with Nursing Scale was determined to be 83.5±15.5. It was found that the mean score of the patients on the Newcastle Nursing Care Satisfaction Scale varied according to the companion support and socioeconomic status (p<0.05).
Conclusion: It was determined that elderly patients who undergoing orthopedic surgery had a good level of satisfaction with nursing care.
Key words: elderly patient, nursing care, orthopedic surgery, patient satisfaction
Received: 2021-08-05. Accepted: 2021-10-22
© ®
This work is licensed under a Creative Commons Attribution 4.0 International License
J Clin Med Kaz 2021; 18(6):50-55
Corresponding author: Figen Digin
E-mail: fgndgn2013@gmail.com; ORCID: 0000-0003-1861-0221
Introduction
The rate of elderly admitted to healthcare institutions is increasing with each passing day [1]. The elderly are admitted to healthcare institutions with chronic comorbidities, which require drug use, and with cognitive and functional disorders, which increase hospitalization risks [2]. With the functional losses and traumas in musculoskeletal system that appear because of aging, more orthopedic surgeries are performed especially in the last decade [3]. Elderly patients require longer postoperative care periods because of their physiological, psychological and emotional losses [4] and their surgical stress/anesthesia tolerances are more limited [5]. Depending on age and surgery, it is already known that the postoperative self-care requirements of elderly are semi-dependent/dependent, and the recovery process takes longer [5]. Failure in meeting the requirements in a timely manner and in providing care causes prolonged hospitalization and complications [6]. For this reason, providing quality surgical care to avoid the
persistence of morbidity, improve the quality of life, and maintain the success of surgery emerges as an important requirement in this respect [5].
Nursing care and patient satisfaction remain to be an up-to-date issue [7]. Patient satisfaction is the multi-factor personal evaluation regarding the healthcare service received by individuals and their expectations of these services [8,9]. Patient satisfaction is considered as the main determinant of the quality of nursing care [10]. Patient satisfaction is considered as an important criterion in evaluating the quality of healthcare and in determining the revision needs of institutions [11].
Although it is reported in the literature that patients experience dissatisfaction because of postoperative movement limitations [12] it was welcomed by patients that their self-care needs were covered by nurses [13] they were informed during treatment and care [14]. It was also recommended to shorten the length of hospital stay to increase patient satisfaction [15]. It is important
to evaluate patient satisfaction in identifying factors that affect it, and in producing solutions to these problems [8]. Also, increasing satisfaction in nursing ensures patient agreement [16] and continuity of care [17] improving health and accelerating recovery [18].
The purpose of the study was to determine the elderly undergoing orthopedic surgery patients' satisfaction with nursing care.
Materials and methods
This study, which had a descriptive design, was conducted betweThis study, which had a descriptive design, was conducted between December 2020 and February 2021 with the participation of 135 elderly patients who undergoing scheduled major surgical intervention in orthopedics and traumatology surgery clinics of a public hospital.
Patients who were aged 65 and older undergoing orthopedic surgery constituted the universe of the study, and the minimum number of people who should be included in the sampling was calculated as 135 based on 95% confidence interval, 5% error margin, and with Newcastle Satisfaction with Nursing Scales total score average: 82.6(+/-14.8) [7]. Patients who were over the age of 65, who could communicate in Turkish, who were not previously diagnosed with a psychiatric disease, who undergoing orthopedic surgery, whose discharge was planned, and who volunteered to participate in the study were included in the sampling.
Patient identification form and Newcastle Satisfaction with Nursing Scales (NSNS) were used in the study as the data collection tools.
The Patient identification form was prepared by the researchers with literature support [7,19]. There are a total of 12 questions on sociodemographic characteristics (i.e. age, gender, educational status, marital status, working status, socioeconomic level, and comorbidity) and on disease-related characteristics (i.e. surgical intervention, hospitalization type, hospitalization frequency, hospitalization time, and companion support).
The Newcastle Satisfaction with Nursing Scales (NSNS) was developed by Thomas et al. [20] in 1995 to evaluate the satisfaction regarding the nursing care in hospitals. The Turkish validity and reliability of it was conducted by Akin and Erdogan in 2007. The scale, which is in the form of 5-point likert style, consists of 19 items. After the scores of all the items of the scale are added (I am not satisfied at all=1 / I am completely satisfied=5), the score is converted into 100, and the score evaluation is made over 0-100 points. As the score of the scale increases, the level of satisfaction is high. The fact that the total score is 100 shows that the patient is satisfied with all aspects of nursing care. The Cronbach alpha value was found to be 0.95 in the Turkish version of the scale [21]. In the present study, Cronbach Alpha value was found to be 0.76.
Patients who met the inclusion criteria were informed about the study; and their informed consents were received in writing. Patients were interviewed face-to-face in patient room; and the Patient identification form and NSNS were applied.
The study data were evaluated with IBM SPSS (Statistical Package for Social Sciences) version 22.0 program. Kolmogorov Smirnov test was used in determining the agreement to normal distribution, Mann Whitney U and Kruskal Wallis H tests were used in intragroup comparisons, and Spearman Correlation Analysis was used to determine the relations between the variables. Bonferroni-corrected Mann Whitney U test was used to determine the source of the difference in a group; and p<0.05 was considered as a statistically significant limit.
Before the study was commenced, the necessary written permissions were obtained from the Scientific Research Ethics Committee of the University (2020/06/23-P0243R00), and from the institution where the study was conducted. Patients were given verbal information about the study, and written permissions were obtained from those who volunteered to participate in the study. Patients were informed that the information they provided would only be used for study purposes, and that their privacy would be protected.
Results
It was determined that the mean age of the patients was 76.0±8.0 (65-92), 64.4% (n=87) were male, and 47.4% (n=64) were elementary school graduates. It was found that 74.8% of the patients had at least one chronic disease, and 54.1% had prosthetic surgery. The mean score of patients in NSNS was found to be 83.5±15.5 (p<0.05). It was found that socioeconomic status and companion support affected patient satisfaction (p<0.05) (Table 1).
The top three items that had the highest mean score in the study were determined as the care regarding the privacy of patients, the awareness in their requirements, and being treated as individuals. The reasons for dissatisfaction were determined as the inability to feel as if at home, the contents of information about the disease and treatment, and the lack of eliminating the concerns of relatives adequately (Table 2).
It was found that socioeconomic status and companion support affected patient satisfaction (p<0.05). Table 3 shows the variation of patients' satisfaction on scale-item terms according to their socioeconomic status. According to results of Bonferroni corrected Mann Whitney U test; patients with a moderate socioeconomic level are more satisfied than those with a high socioeconomic level (p<0.05).
When the statistical effect of companion support on scale item basis is evaluated; patients with companion support were more satisfied with the helpfulness of the nurse (p=0.006) and the way nurses explained things to patient (p=0.010) (Table 4).
Discussion
It was determined in the present study that elderly surgical patients had high-level satisfaction regarding the nursing care. Abd El-Moniem, Mahfouz and Elsoued Hussein [22] found that 67.9% of hospitalized geriatric patients had moderate satisfaction levels regarding nursing care. Heyman, Osman and Natan's [23] study found that the satisfaction (treatment) of patients in geriatric rehabilitation facilities was high. The results of the study show that elderly patients are satisfied with nursing.
It was found in the study that patients who had moderate socioeconomic status were more satisfied than patients who had high socioeconomic status. In the fifteen items of the scale, it is seen that the satisfaction is significant in favor of the middle level socioeconomic level. Contradictory results are found in the literature regarding income levels. Deka et al. [24] found that satisfaction levels were higher in patients with low socioeconomic levels; however, Ozturk et al. [19] found that patients who had high socioeconomic levels were more satisfied. Also, a previous study [25] reported that patient satisfaction did not vary according to economic situation, but another study reported a linear relation between socioeconomic levels and patient satisfaction scores [26]. New studies are required to show the effectiveness of socioeconomic levels on patient satisfaction. Differences in study results may have been affected by factors such as patients' previous experiences, expectations, and characteristics.
Table 1
Patients' Sociodemographic Characteristic (n = 135)
Characteristics n (%) NSNS Mean ± SD Mean rank Statistical value
Gender Female 87(64.4) 83.0 ± 16.0 66.82 p = 0.629
Male 48(35.6) 84.3 ± 14.6 70.15 U = 1985.000
Education status Illiterate 45(33.3) 84.5 ± 13.0 67.14
Primary education 64(47.4) 84.8 ± 15.7 73.32 p = 0.487
High school 15(11.1) 80.2 ± 16.3 61.03 KW = 2.436
University 11(8.1) 76.5 ± 20.8 55.86
Marital status Married 82(60.7) 83.2 ± 16.3 67.87 p = 0.961
Single 53(39.3) 84.0 ± 14.1 68.20 U = 2162.500
Working status I cannot work due to orthopedic problems 8(5.9) 88.6 ± 12.7 78.44 p = 0.427
I cannot work for other 127(94.1) 83.2 ± 15.6 67.34 U = 424.500
reasons
Socioeconomic level High 35(25.9) 76.2 ± 16.9 66.20 p = 0.013
Moderate 95(70.4) 86.2 ± 14.3 74.07 KW = 8.679
Low 5(3.7) 83.3 ± 10.6 51.77 P^2 = 0.625 P1-3 = 0.402 P2-3 = 0.003
Comorbidity Yes 101(74.8) 83.9 ± 15.1 68.77 p = 0.686
No 34(25.2) 82.3 ± 16.6 65.71 U = 1639.000
Surgical intervention Prosthesis 73(54.1) 82.2 ± 15.8 64.53 p = 0.468
Open reduction 48(35.6) 84.5 ± 15.5 70.85 KW = 1.519
Amputation 14(10.4) 86.8 ± 13.4 76.29
Operation area Hip 74(54.8) 79.1 ± 14.8 67.42
Knee 27(20.0) 76.0 ±15.6 58.83 p = 0.170
Lower extremity 27(20.0) 80.9 ± 14.0 72.09 KW = 5.025
Upper extremity 7(5.2) 88.4 ± 8.44 93.71
Companion support Yes 130(96.3) 84.1 ± 15.2 69.31 p = 0.043
No 5(3.7) 69.0 ± 15.9 34.00 U = 155.000
Hospitalization type From emergency room 108(80) 83.4 ± 14.7 67.00 p = 0.546
From policlinic 27(20) 83.9 ± 18.6 71.98 U = 1350.500
Mean ± SD
Ageyear 76.0 ± 8.0 83.5 ± 15.5 p = 0.875 r = 0.014
Hospitalization 7.8 ± 7.1 p = 0.161
timeday r = -0.121
Hospitalization 3.1 ± 2.3 p = 0.411
frequencyday r = 0.071
NSNS: Newcastle Satisfaction with Nursing Scales N: Number of patients, SD: standard deviation, U: Mann Whitney U test, KW: Kruskal Wallis H test, r: Spearman Correlation analysis
It was also found in the study that patients who had companion support were more satisfied than patients without companion support. In their study, Kashkoli et al. [27] found that social support was a minor factor that affected patient satisfaction. Klem et al. [28] reported that the lack of familial support in elderly patients undergoing total hip arthroplasty reduced patient satisfaction. Another study reported that elderly patients without regular visitors/family support in an acute care environment had low satisfaction scores [29].
In the study, it was found that patients were highly satisfied with the care regarding their privacy (personal and bodily boundaries), awareness of their requirements, and being treated as individuals. Similarly, Zhang et al. [30] in their studies, it was determined that the highest satisfaction was respecting the privacy of patients and treating patients as individuals. These study results were supported by Dawood, GaleleAbd El Moneam and Al Anwer Ashour [31] that the care of nurses regarding privacy was highly welcomed by elderly patients. Ozsaker et al. [32] reported in their study that the care for privacy was a condition that created high satisfaction in surgical patients. Marcelina et al. [33] found that patients who undergoing radical prostatectomy were highly satisfied with their privacy. In the study conducted
Comparison of patient satisfaction according to subgroups of companion support (n = 135)
Items Companion support Statistical
Yes (n = 130) No (n = 5) value
Mean rank
Nurses' helpfulness 69.68 24.30 p = 0.006 U = 106.500
The way nurses 69.58 26.80 p = 0.010
explained things to you U = 119.000
U = Mann-Whitney U test
by Yanmis [34] it was highly welcomed that nurses were aware of the requirements of urology patients. Shankar, Bhaita and Schuur [35] reported that the lack of privacy was associated with low patient satisfaction in their study conducted with elderly emergency patients. In their systematic review in which they examined the acute care experiences of elderly patients Bridges et al. [29] found that failure in covering individual requirements caused dissatisfaction in patients. Zhang et al. [30] determine their study that patients who were hospitalized were highly satisfied with the way nurses treated patients as individuals (67.7%). Results of study show that patients care about privacy.
Table 2
Patients' responses to the NSNS (n = 135)
Items Min-Max Mean ± SD
1. The amount of time nurses spent with you 2-5 4.18 ± 0.8
2. How capable nurses were at their job 2-5 4.24 ± 0.7
3. There always being a nurse around if you needed one 2-5 4.20 ± 0.8
4. The amount nurses knew about your care 2-5 4.16 ± 0.8
5. How quickly nurses came when you called for them 2-5 4.16 ± 0.8
6. The way the nurses made you feel at home 2-5 4.03 ± 0.8
7. The amount of information nurses gave to you about your condition and treatment 2-5 4.10 ± 0.8
8. How often nurses checked to see if you were OK 2-5 4.18 ± 0.8
9. Nurses' helpfulness 2-5 4.24 ± 0.8
10. The way nurses explained things to you 2-5 4.16 ± 0.8
11. How nurses helped put your relatives or friends' minds at rest 2-5 4.07 ± 0.8
12. Nurses manner in going about their work 2-5 4.21 ± 0.8
13. The type of information nurses gave to you about your condition and treatment 2-5 4.07 ± 0.8
14. Nurses treatment of you as an individual 2-5 4.25 ± 0.8
15. How nurses listened to your worries and concerns 2-5 4.12 ± 0.8
16. The amount of freedom you were given on the ward 1-5 4.12 ± 0.9
17. How willing nurses were to respond to your request 2-5 4.23 ± 0.7
18. The amount of privacy nurses gave you 2-5 4.35 ± 0.7
19. Nurses awareness of your needs on your care and treatment 2-5 4.30 ± 0.7
Comparison of patient satisfaction according to subgroups of socioeconomic level (n = 135)
Items Companion support Statistical value
High (n = 35) Moderate (n = 95) Low (n = 5)
Mean rank
There always being a nurse around if you needed one 52.13 74.49 55.70 *p = 0.006 KW = 10.268
The amount nurses knew about your care 52.11 73.97 65.80 *p = 0.010 KW = 9.130
How quickly nurses came when you called for them 55.16 73.25 58.10 *p = 0.036 KW = 6.640
The way the nurses made you feel at home 52.94 73.73 64.60 *p = 0.017 KW = 8.122
The amount of information nurses gave to you about your condition and treatment 53.06 73.37 70.50 *p = 0.020 KW = 7.831
Nurses' helpfulness 60.30 72.99 60.30 *p = 0.045 KW = 6.194
The way nurses explained things to you 55.04 72.98 64.00 *p = 0.044 KW = 6.234
How nurses helped put your relatives or friends' minds at rest 49.86 74.99 62.20 *p = 0.002 KW = 12.015
Nurses manner in going about their work 50.84 74.05 73.10 *p = 0.005 KW = 10.538
The type of information nurses gave to you about your condition and treatment 49.23 75.24 61.90 *p = 0.002 KW = 12.888
Nurses treatment of you as an individual 54.74 73.26 60.80 *p = 0.032 KW = 6.912
How nurses listened to your worries and concerns 49.93 75.07 60.10 *p = 0.002 KW = 12.242
The amount of freedom you were given on the ward 51.14 74.66 59.40 *p = 0.005 KW = 10.781
How willing nurses were to respond to your request 51.40 74.41 62.40 *p = 0.005 KW = 10.414
Nurses awareness of your needs on your care and treatment 55.07 72.65 70.20 *p = 0.045 KW = 6.181
KW = Kruskal Wallis test, * = Bonferroni corrected Mann Whitney U test show that patients with a moderate socioeconomic level are more satisfied than those with a high socioeconomic level (p <0.05).
In this respect, it can be said that privacy has a significant effect on patient satisfaction.
It was determined in the present study that the most dissatisfying situation was the inability to feel as if at home, the contents of information about the disease and treatment,
and the lack of adequate elimination of concerns of patient's and his/her relatives'. It was reported in previous studies that environmental variables, such as the cleanliness of the room and lack of noise for elderly hospitalized patients increased patient satisfaction [36] Silero and Zabalegui [37] reported that patients
who were better informed about the perioperative process felt more satisfied. In the study of Gebremedhn and Lemma [38] it was found that knowledge about the disease and operation was a predictive factor in patient satisfaction. Forsberg et al. [39] reported that individualized information affected patient satisfaction positively in adult surgery patients. Emotional conditions of patients also affect postoperative satisfaction levels [40] It was also reported in one previous study that the most neglected situation of nurses during care attempts was not meeting the patient's/family's requirements for emotional support [6]. As a result, it may be speculated that the satisfaction levels of patients regarding ambient comfort, contents of the information, and psychological support to their relatives are low.
Conclusion
The findings of the study showed that elderly orthopedic patients had good satisfaction levels in terms of nursing care. It may be recommended that surgical nurses make elderly patients feel at home, individualize the contents of the information according to needs and preferences, and be more careful in addressing the concerns of the relatives of elderly patients
adequately. The expectations and needs of elderly patients who do not have companion support and who have high socioeconomic levels must be determined more clearly, and patients must be supported at points where they feel low satisfaction.
Strength and limitations
Satisfaction from nursing care was evaluated with a valid and standardized scale in the present study. The study was conducted with a relatively small patient group, which affected the reliability of the results. In addition, postoperative complications were not questioned in the study. This may have affected patient satisfaction. Study findings should be interpreted with this situation in mind.
Disclosures: There is no conflict of interest for all authors.
Acknowledgements: None.
Funding: None.
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