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1349IMPROVING OF PERSONNEL TRAINING IN HOTEL BUSSINES Davronov I.O.1, Tadjibayev M.B.2, Narzullaeva G.S.3
1Davronov Istamkhuja Olimovich - Lecturer;
2Tadjibvaev Maksud Bakhtiyorovich - Lecturer;
3Narzullaeva Gulchehra Salimovna - Lecturer, TOURISM AND HOTEL BUSINESS DEPARTMENT, BUKHARA STATE UNIVERSITY, BUKHARA, REPUBLIC OF UZBEKISTAN
Abstract: the hospitality business is a persistent form of employment in this sphere, and a great opportunity for the young generation to start their professional carrier. While many working places are entry-level, the others need much skill and bid great reputation, prestige and excellent value. In the paper, hotels utilize managers, front-desk personals, housekeeping personals, restaurant personals, and sometimes bell-boys, animators, and a concierge, rely upon the type of hotel is considered. Most of these points need excellent and quality customer service skills, attention to all detail, team work.
Keywords: staff training, hotel staff, personal skills, problem solving, excellent organization, front desk, teamwork, enthusiasm.
UDC 338.48
The conception of modern hotel business incorporates all tourism elements that give accommodation to visitors and different services for traveler utilization, and are composed in an assortment of types of organizations that work together to address the issues and wishes of the purchaser (client) and accomplish the set financial goals and the most ideal business results.
Training and improvement has additionally accepted more noteworthy significance. The personal supervisor expects to guarantee that everyone, regardless of how short a period they spend in the hotel, will leave having discovered some new information. The accentuation on the job of division heads as mentors and coaches has expanded, as wants to include as mentors a scope of both non-administrative and also administrative staff. On the new off-the-work client care course, for instance, non-administration staff noted for especially high work measures have been given the duty of giving preparing to other staff. Other preparing activities a work in progress incorporate an asset focus furnished with CDROM, remote dialect instructional classes and occupation swaps between lodgings inside the gathering. The hotels additionally support staff on a specially appointed premise to go to courses outside the hotels.
Studying consumer behavior is an ongoing process without which the enterprise will not be able to function successfully. When analyzing consumer behavior, it is necessary, first of all, to pay attention to two main aspects: satisfaction of needs and fulfillment of desires [8, 49].
Current hotel industry, the expansiveness of the scope of hotel business, is adapted by the class of the hotel service, the sizing of hotel area and business approach in the market. Present day hotel administrations can be grouped into next stages and most hoteliers must improve services in next utilities:
accommodation services - there included hotel rooms and apartments, food and beverage services including restaurants dining rooms, breakfast rooms, coffee shops and special rooms for the guests that they can cook themselves [6, 12].
recreation and sport services- for visitors should have to be access to various entertainment and sport events, for example health center, walking and jogging lines, depending on the type of the hotels bowling, tennis courts and golf classes.
In brief, training hotel stuff it is important phenomena for improving hotel future. Most a large amount of capacity hotel should have and improve Human Recourse management in the hotels and train them regularly.
References
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