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CREATION OF A QUALITY MANAGEMENT SYSTEM OF THE CITY NETWORK OF SECONDARY VOCATIONAL EDUCATIONAL INSTITUTIONS
I. A. Artemiev
An essential factor determining the processes of renovating the system of national vocational education is international cooperation. The scale of reforming and modernization of educational systems and the creation of new social and economic conditions for functioning of vocational educational institutions has aggravated the problems of ensuring and forecasting the quality of the provided educational and other services. Today vocational educational institutions are in a situation of permanent development, constantly updating the content of the basic educational programs, extending the range of educational services and introducing new educational technologies. In this connection the need for development of standard structures, mechanisms and procedures ensuring quality of educational services has become relevant. This problem is especially acute for institutions of the system of vocational education.
The needs of the capital city’s education that became the basis for development of the innovative project of creating a quality management system are related to the necessity for increased efficiency of the activities of educational institutions in ensuring the needs of citizens and the society for state services in the education sphere, which presupposes: (a) improvement of the procedure of providing state services and performing state functions in the education sphere; (b) creation of mechanisms for increasing efficiency of budget expenditures in the education sphere; (c) increasing management quality in the education sphere, including improvement of the system of information and expert-analytical support of the decisions made; (d) wider participation of citizens, organizations and institutions of the civil society in procedures of formation, expert appraisal and control of the decisions made; (e) formation of the infrastructure of innovative activity, updating and dissemination of knowledge in the education sphere; (f) development of cooperation of the Moscow education system with subjects of the Russian Federation, foreign countries and international organizations, national and international positioning, etc..
The objective of the project is increasing the quality of training of the highly qualified labour force and middle specialists in demand by the Moscow economy through creation of a system of education quality management in educational institutions of secondary vocational education (hereinafter SVE) within the jurisdiction of the Moscow Department for Education. Implementation of the innovative project demanded solution of the following tasks: (1) popularization of the ISO 9001:2008 quality management system as a reliable instrument of training a highly qualified workforce in demand on the labour market (at least at SVE of Moscow); (2) organization and conduct of meetings with executives and teaching staff - participants of the network of innovative sites responsible for implementation of the program of the innovative project; (3) interactive information-training
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seminars for working groups of SVE on creation of a quality management system;
(4) provision of methodological and consulting assistance by the teaching staff -participants of the network of innovative sites; (5) creation of quality management systems at SVE (at least 9 SVE in Moscow) with involvement of the resources of the International Standardization and Certification Center; (6) information support of Moscow SVE activity for creation of the ISO 9001:2008 quality management system.
The radical change of the social-economic conditions of the educational environment of Moscow demands new decisions with regard to designing quality management systems of vocational educational institutions and regard for new approaches to assessment of the quality of education as a result of activities and as a process aimed at achievement of the planned results. In this connection the content of the term “education quality” requires identification of a clear line between the process and the result, differentiation of levels of education and differentiation of requirements for quality on the part of consumers and customers of educational services. The existing forms of achieving the quality ensure the minimum permissible level of quality of educational services. Separate divisions created at educational institutions fail to use the possibilities of quality management in the system organization of educational processes with account for external relations. Under present conditions designing quality management systems of vocational educational institutions demands regard for new approaches in assessment of the quality of education as a result of activities and as a process aimed at achievement of planned results with account taken for the internal potential and external conditions.
Quality management systems of an educational institution must ensure the level of quality of educational services meets the quality requirements of vocational education.
The results of implementation of the innovative project for creating a quality management system were: (a) introduction of effective forms and mechanisms of interaction of the teaching staff of Moscow SVE and participants of the network of innovative sites for implementation of the program of the innovative project; (b) introduction of a package of adapted regulatory documents ensuring activities of the teaching staff of Moscow SVE and participants of the network of innovative sites in the conditions of implementation of the program of the innovative project; (c) increasing motivation and interest of the participants of the network of innovative sites in introduction of the created quality management system in accordance with the requirements of ISO 9001:2008 standard, etc.
Translated from Russian by Znanije Central Translations Bureau
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